STARBUCKS Inside Out BARISTA TRAINING Game

Starbucks ‘Inside Out’ Game

Created exclusively by the Starbucks Leadership team

Description

In 2005, Starbucks developed a training game called “Inside Out”, a dice and card game distributed to 8,000 managers in the United States and Canada. The goal of the game is to secure a human connection with the customer. To do this, the barista tries to understand more than just the customer’s internal experience.

·         Box size approx 90mm x 90mm x 45mm

·         4 x situation dice

·         30 x game cards

·         Instructions printed on rear of box

·         SKU 194458

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This is an unusual item & extremely difficult to get hold of.

An exceptional item that would make an ideal gift for any Starbucks enthusiast OR COFFEE SHOP to train employees the "Starbucks" way!

Game Rules

Consisting of 4 dice and 30 game cards, the game starts with a role-playing exercise between two people, one who plays the barista and another who plays the customer.

In the game, the customer reads information that is written on a game card, e.g. ”I’m shopping for whole bean coffee, and I stop and smile at the barista”. Then the customer rolls the dice to determine what’s happening in the store, how many people are in line, the time of day, and other factors that set the stage for the scenario.

Before the interaction between the customer and the barista begins, the customer reads the inside of the card, which explains the internal experience she is to act out. The customer may use body language or words to communicate her internal experience, but she cannot actually say what she is feeling. The barista attempts to handle the situation empathetically and get feedback from the customer on how well he connected with the “Green Apron” behaviours. At this point, the customer reveals what was actually happening on the inside, for her.

In the game, each round is “won” if the customer feels that the barista connected with what was most important to her at the time of her visit and if a memorable experience was created.

Starbucks philosophy is that training doesn’t need to be boring, conventional, or mundane. In a playful way, the game offers training opportunities that challenge baristas and managers to anticipate customer situations, demonstrate sensitivity, use sound judgement, and enhance their problem-solving abilities.

** ‘On the Spot’ “Green Apron Behaviour” Cards **

These cards are given by Starbucks employees to each other as recognition for demonstrating one of the Starbucks core values…

·         ‘Welcoming’ – Offer everyone a sense of belonging.

·         ‘Involved’ – Connect with one another, with the company, with your community.

·         ‘Considerate’ – Take care of yourself, each other and our environment.

·         ‘Genuine’ – Connect, discover, respond.

·         ‘Knowledgeable’ – Love what you do. Share it with others.