Customer satisfaction is our top priority. In order to offer competitive prices in today's marketplace and continue to provide exceptional service to its customers we offer:

1. All product guaranteed against DOA (Dead On Arrival), items advertised with Manufacturing Warranty has to be return for warranty repair/replacement to Manufacturing. Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 24 hours from delivered date.

• All shipping charges for returned products are to be paid by a customer. We will pay for a ground shipping back within Continental United States only.
• All international returns (including Canada, Alaska, Puerto Rico, Hawaii an US territories outside of Continental USA) must be prepaid by customer.
• Products must be in resalable condition in its original packaging( undamaged, no labels) with all original manuals, software & accessories.
• Charges will apply for all parts missing
• All refunds will be processed through the corporate headquarters only. Please allow up to 15 business days for processing. Shipping is not refundable.
• Sorry, no refunds on CPU, Memory Chips and Micro drives, LCD TV/Monitors, Projectors and Accessories, Notebook PC, Video Cards, Cell Phones,  printers/scanners/copiers, fax machines and software, authorized
  Returns are subject to a 20% restocking fee.

To return merchandise for credit or replacement, you need to obtain a Return Merchant Authorization number (RMA#) . All returns must be in original packaging condition and require an RMA#. Packages without an RMA# on the package will not be accepted. To obtain your on-line RMA form  please contact our customer service 800-935-9305, ext 3. Mon-Fri 9:30-4:30 EST

Due to the nature of clearance parts, returns for credit or replacement will be limited to defective product upon customer receipt. Returns must be received by us within 15 days of the original invoice date. Refunds will not be authorized after 15 days. Due to limited stock, replacements for clearance products may not be available immediately and  we may replace the defective item for you with an item of equal functionality

We are not liable for shipments made to us. We recommend that our customers use a trackable shipping method such as UPS, Federal Express or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. The RMA# number that was issued to you should be clearly written on the top of the box and not covered by any labels. Returned packages not displaying an RMA number or displaying an invalid or expired RMA number will not be accepted.

Disclaimer
We Guaranty that product is within manufacturing specifications, for warranty information and item condition please see item description. We are not responsible for typographical errors or change in manufacturing specifications.

Thank you for honoring these return policies, so that we can continue to bring great products to eBay!