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Contact Info Phone: (248) 565 4603 E-mail:ebay@wireoxclub.com Who we are: You are at WireoxClub’s EBay store. We at WireoxClub sell Pre-Owned and New phones and accessories. Our wholesale experience comes from constantly selling phones and accessories for over 7 years.

NOTE: WE DO NOT OWN SHIPPING COMPANIES. We have experienced problems such as shipment delays, items arriving to the wrong address, items left alone in front of the house, lost in transit, or damaged during shipping process. We do not have control over these things. Please do not blackmail us on shipping issues as we try our best to help our customers. We try our best for customer satisfaction so you will recommend us to others. If you would like to arrange your own form of shipping or do a local pickup, then please contact our staff. We will be glad to have it ready for you at your convenience.

If your item arrived and you are not satisfied with it, you may send it back to us with an assigned RMA number that we provide. We will either replace it or refund you, depending on whether or not we have another of the same item in stock.

We cannot accept returns due to human afflicted damage.

We have developed the following categories:
	New: The items listed as New have never been used. Items listed under this condition might have either an OEM or Aftermarket box. We do not guarantee the box and the accessories to be brand new, the box might have some scratches, damages, or writing on it. We try to provide the best accessories possible if the new accessories are not available.
	Perfect: The items listed under this category are NOT NEW. These items are close to New or like-new. Most of the items listed under this category are refurbished. This means a Pre-Owned item has been remanufactured, tested and packaged up to the standard of new. These items normally come with an aftermarket new box. However, we do not provide the guarantee for the box’s condition. You can request a cleaner box but it is a matter of availability. We try our best to provide our customers with the best available. Items listed under this category contain Pre-Owned accessories, but they are in a like new condition. We guarantee the working functionality of accessories.
	Great: Items listed under the condition of “GREAT” are Pre-Owned. This is the most critical condition customers get confused with, so please read carefully and feel free to ask any questions about the condition of an Item. Items listed as great might look a little bit used after a close observation. These items might have very slight scratches or very small dust particles on any part of the phone. You can also call it a very small wear and tear but it is ignorable. We define a “Fine scratch or Dust” as very minor if it is not visible to the naked eye at a distance of four feet. The Item normally comes with an aftermarket new box, however we do not provide the guarantee for the box’s condition. You can request a cleaner box but it is a matter of availability. We try our best to provide our customer the best available. Items listed under this category contain Pre-Owned accessories but they are in a like new condition. We guarantee the working functionality of accessories.
	Good: Items listed under the condition of “ GOOD” are Pre-Owned and they have been used for longer times (e.g. a year and over) but have been used carefully. These items might have some deep scratches on minor parts of the item (e.g. Battery door, Back cover, sides, inside lens, keypad, etc.) These scratches are harmless to the functionality. We define a deep scratch as “A scratch that is clearly visible from a distance of four feet with the naked eye.” We guarantee the functionality of these items according to our functionality description. The item normally comes with an aftermarket new box. However, we do not provide the guarantee for the box’s condition. You can request a cleaner box, but it is a matter of availability. We try our best to provide our customer with the best available. Items listed under this category contain Pre-Owned accessories, but they are in a like new condition. We guarantee the working functionality of accessories.
Functionality:
	The item has a successful power on and power off cycle. The item has all the working buttons. (some buttons are hard to push and some are soft depending on the model and condition. There are no standard tests in which we can apply to categorize it as a normal or abnormal push). We do not guarantee the buttons pushing condition. The item has a clear display with no breaks or lines (some displays might be soft, some might be sharp). We do not guarantee the sharpness of a display. An item can call in and call out. At a Pre-Owned condition, we sometimes encounter a mic problem. For example, no voice going out. We refund such conditions so please contact us to get a replacement or to fix the existing item. We work with our customers. Text messaging, Instant Messaging, and other software issues are not guaranteed as they require different settings and software with different carriers and locations. However, we look for our customer’s needs and can work with you if you need help.

Carrier specific issues are not our fault so please no abuse.

We may or may not be able to provide you with a tracking number, depending on the volume, shipping method, and HR availability. We will try to give you the best information available.