7 days after the buyer receives it | Refund issued on new products only, if product returned in good condition, with all packaging, manuals etc. A restocking charge of 20% applies for all returned merchandise. Must call or ask for RA# before return for refund. In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Epackonline. Epackonline will not be liable for any claims of non-receipt of merchandise, which was a result of an incorrect email address and/or mailing address provided by you to Epackonline. The customer is responsible for providing a correct/working e-mail address, physical address and good working contact phone number. Shipping charges are NOT refundable. |