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PLEASE
READ THE FOLLOWING INFORMATION CAREFULLY BEFORE PLACING YOUR
BID.
Payment accepted: PAYPAL. For other payment method, pls contact us y email.
SHIPPING/ HANDLING: A flat rate of $45 for all 48 lower states, insurance included. Cost of sh/h to HI, AK, PR and GU is $58 via USPS Priority Mail. This also applies to APO shipment. We DO NOT ship to PO BOX address as we use UPS ground shipment, unless you upgrade to USPS Priority shipment for $58. Pls be reminded that guitar shipment is an oversize box and these charges reflect the cost of shipping, material and labor for safe delivery to you.
INTERNATIONAL
SHIPMENT: All international shipment is shipped via
USPS Priority Mail/ EMS and is scheduled 2 times a week. For
exact sh/h cost, please use Ebay shipping calculator or contact
us after sales. Please be aware that you are responsible for
all TAXES, CUSTOM/ BROKERAGE and DUTY required for your shipment
when item entered the country. Sometimes, item may get on hold
on custom for any reason longer than expected, and it is beyond
our ability to access. Please contact your local postal service
for any additional inquiry.
DELIVERY SCHEDULE: We try to ship within 2-3 BUSINESS days after payment is accepted and cleared. You will receive an automatic notification for your tracking information on your registered Paypal account. However, some item may require longer time due to the needs for our tech to make adjustment/ setup necessary for the guitar. Pls inquire about the status of your shipment if you do not hear from us within 1 week. UPS delivery time is usually between 5-8 business days.
DAMAGE:
Pls report any shipping damage immediately so we can file claim
to UPS right away. Pictures of damage will be required for our
claim procedures and send it to us by email to: greatinstruments@sbcglobal.net
. Do not throw away any shipping material. We will process your
replacement item within 2-3 days.
RETURN/ REFUND: If you are not satisfied with the quality of our guitar, you have 7 days to return it. You will need a return authorization number and shipping information to send it back. IF you send it back without RMA number, we will charge you 15% restocking fee. Pls note that sh/h cost are non refundable and you are responsible to ship it safely in its original condition.
COMMUNICATION:
We require a minimum of 24 hours to reply your email. If you
have any question regarding your item after you receive it,
please email us to greatinstruments@sbcglobal.net , we will
do our best to assist you. If we do not respond to email within
48 hours, please email again or contact us by phone, we may
not have received your initial communication. Pls note that
our offices are closed on Saturaday, Sunday or holidays and
do not answer email during these time. | 
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