You will receive a winning bidder notification to the e-mail address associated with your eBay account. If you have not received such an email, or to check out now, contact us! All items paid with Paypal MUST ship to the Paypal confirmed address, unfortunately there are no exceptions to this rule.
Your item will be shipped within 48 hours of completed payment excluding purchases made on Friday. Purchases made, or items paid on Friday or a day before a holiday will be shipped the following business day.
Acceptable payment methods are Paypal or Cash for pickup.
WINNING BIDDER MUST MAKE PAYMENT WITHIN 3 DAYS. If a payment has not been received within (3) days after the auction has ended, the item will be re-listed.
Please direct all shipping questions to RTIndustries.KC@gmail.com
We strive to provide the quickest shipping times possible.
All items will be shipped promptly within 48 hours of completed payment. All items are shipped via UPS or USPS in order to provide the most accurate tracking.
We are only able to ship items to the customers Paypal confirmed address. (sorry there are no exceptions)
Tracking numbers are emailed automatically upon shipment.
Our RT Guarantee
At RT Industries KC, we stand behind all of the products that we sell. You can be assured that if your item, for whatever reason, does not arrive as described in your listing, we will work diligently to ensure your satisfaction. If by chance, you receive an item that you feel arrived in a condition other than as described in the listing, we ask that you immediately contact us by e-mail: RTIndustries.KC@gmail.com. Please be aware, all returns must be filed within 14 days of receiving your item or they will be denied. We commit to provide great products at great prices, with the top-notch quality. Please give us the professional courtesy to bring you the outstanding service our customers have come to expect from RT Industries KC.
Returns
We accept returns ONLY if the item was not as described in the auction. Buyer must return the item within 14 days of receiving it.
Shipping Damage
If your item arrives to you seemingly damaged in transit, please DO NOT refuse the package, but rather inspect the unit cosmetically and functionally. If shipping damage has occurred, please retain all packaging materials as well as all items/accessories included in your auction.
- Your eBay item number:
- Order Number:
- A contact phone number:
- Details regarding the cosmetic and working condition of the unit, as well as details regarding the cosmetic condition of the package when it was delievered.
Provide pictures if possible, this will speed up the claim process.
We are a Business to Business and Business to Customer wishlist solution.
A "Wish List" would be compiled listing of any items that you purchase on a regular basis you wish to lower your operating costs or unique items that is hard to find.
We are better than any employee, because we are FREE. Let us know what you buy on a regular basis or are in search of, and we will find what you need at a lower cost. Whether a box, a pallet, or truck load, let us do the hunting for you.
We take great pride in meeting our customers' needs. Honesty is our only policy. If there is any discrepancy with your product, we will do everything that we can to make both parties happy.
We look forward to serving you!
Chris with RT Industries KC
Est. 2008 in Kansas Ciy.
Feedback:
- If there is a problem with your order, please contact us BEFORE leaving feedback so that we have an opportunity to correct it.
- If you have not received an answer to your email, please feel free to contact customer service by phone during our business hours.
**Please be aware that we will only continue to do business and/or correct any problems with buyers who leave positive feedback. Buyers who leave neutral and negative feedback without giving us an opportunity to correct the problem will be blocked from future purchases**
Please do not hesitate to contact us for any questions or comments: RTIndustries.KC@gmail.com