A RMA (Return Merchandise Authorization) number is required for all returns
All returns for refund or exchange must include the original packaging
All returns must be shipped freight prepaid and with a tracking number
Buyer is responsible for any return postage
S/H charge is non-refundable
We guarantee that our customers will receive all orders promptly and exactly as described. However we do not do not give customer refunds. If your purchase has been obviously damaged during shipping, you should refuse the shipment. The carrier will return the product to us and a replacement will be shipped, if available. If no replacement is available, we will issue a full refund. If shipping damage is not apparent until after the driver leaves, please contact FedEx claims at 1-800-GO-FedEx. After initiating the claim, please contact us and we will issue a replacement if available. If no replacement is available, we will issue a full refund. Cancellations or returns of any kind will incur a 20% restock fee to the buyer. Buyer is responsible for return shipping costs and for sufficiently packing and insuring returned items unless otherwise agreed upon. Refunds will not be issued for damaged merchandise. All returns must be made within 7 days of delivery to you. |