Spoylt Ingrid Velvet Robe & Blindfold

Return Policy

All of our items are guaranteed. If there is a clear and significant error in the listing, we will be happy to refund the entire cost of the item plus return shipping (equal to the shipping cost paid by the buyer).

If there is no error in the listing, we will provide a refund less shipping costs. If the item was sold with Free Shipping, we will deduct the actual postage cost from the refund. If you outbid someone else originally, we may wait to issue the refund until the item is resold (up to two weeks).

If you request a return, please notify me within three days of receiving the item. Of course, all items must be returned in the same condition in which they were received.

Please note that certain items may NOT be returned, e.g. swimwear, intimate bottoms, etc.

Shipping Insurance

Insurance is included on all quoted shipping charges.

Payment

I accept Paypal or credit cards directly. Payment must be received within 10 days after the sale.

Shipping

If the shipping charge looks excessive, please email me - it is probably just an error.

For Domestic shipments, I generally use USPS Priority Mail with delivery confirmation. There is NO real tracking for USPS Priority Mail. If you require tracking, then the item MUST be sent either via UPS or Express Mail.

INTERNATIONAL BUYERS PLEASE NOTE: Tracking is only available with USPS Express Mail, UPS, DHL or FedeX. Regular First Class International and Priority Mail do NOT offer tracking. If you choose Priority or First Class you are agreeing to a NON-TRACKABLE shipment method.

International shipping times take 3-14 business days but during busy times it can take longer. Additionally, if items have to clear customs that can delay the shipment further.

Certain countries have had extended delays in customs, including the United Kingdom, Italy, Germany and Austria.

Customs delays are beyond our control and are not included in the estimated shipping time.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”

These charges are normally collected by the delivering freight or shipping company or when you pick the item up – do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.

Tax Message

For all items shipped within California, please add 8.75% to the total amount (including shipping).

Combined Orders

If you order multiple items, we are happy to combine them to reduce overall shipping costs.   If the automatic calculator does not discount properly, please email us and we will send a revised invoice.