| Product Information and Guidelines |
Where our products come from:
All of our products come from various auctions, straight from the factory, or companies that liquidate their assets or have excess inventory to clear out. We get many different and diverse items every day.
Accepted Payment Methods:
Mike's Merchandise will only accept the following payment methods:
- Money Order
- Certified Cashier's Check
- Our Preferred method, PayPal >>>international buyers, please see note below<<<
Mike's Merchandise accepts PayPal from countries outside the US, Canada, and the UK, but you are required to use GLOBAL EXPRESS shipping. NO EXCEPTIONS!! All international buyers preferring a different shipping method must pay with money order or cashier's check. If you choose to use PAYPAL, you are also accepting GLOBAL EXPRESS MAIL as your shipping method.
Sold As Is:
While we strive for 100% customer satisfaction, we do not have time or knowledge to test every product that we sale on ebay. All "NEW" items are being sold directly from the factory or unused. We will test used products if we feel it is necessary and within our capabilities. Please see our return policy should any problems arise.
Bidding / Auctions:
Since ebay is a fantastic place for buyers and sellers, we need to strive to keep it that way. Your bid is a contract to purchase an item. Because ebay uses an auction format, the buyer is NOT placing an order. You are buying the exact item as listed in the auction. Just as the buyer expects Mike's Merchandise to ship the exact item as described, we fully expect the buyer to follow through with the winning bid. Everyone will be treated the same, so if a bid is placed from your account, we fully expect you to follow through with the purchase.
Warranty:
Mike's Merchandise does not offer any warranty, expressed or implied, on the products sold. It is the buyer's responsibility to contact the manufacturer of the product to see if a warranty is valid.
Terms of Condition:
We use several terms to describe the condition of our products.
"New" - The product has never been used or owned. The retail packaging may or may not be included, see item description and picture for details.
"Brand New Factory Sealed" - The product has never been used and has the factory sealed package or wrap included.
"New In Box" - The product seems to have never been used, but the factory seal is broken or has been opended. It has the original box included from manufacturing.
"Like New" - This is for products that seem to have been used before, however there are no visible wear or tear on them. For example a CD that has been used but there are no visible scratches on it, this would be "Like New" condition.
"Great Condition" - For products that seem to have some minor wear and tear. A few light visible scratches but would still perform the same as if they were new. For example, a CD with a few light scratches on the bottom that still plays music as if it had no scratches on it (no problems in performance).
"Good Condition" - Products that will still perform as if it were new but has some visible signs of possible wear and tear or scratches. For example, a CD with lots of visible scratches but still operates as expected.
*On occasion, we receive a "New" item that may have received some slight damage during shipment. We will disclose all information as possible, but the item will still be listed as new due to the fact it has never been owned and/or used.
Any products we feel will not perform as expected will not be sold on ebay
Reserve Prices:
We feel all auctions should be fair to evey member on ebay. Therefore, we will not respond to questions about "What is the Reserve Price". Most of our reserves will be set substantially below retail price.
Buy It Now:
If an auction does not offer an "Buy It Now" option, Please do not send us an email to put a "Buy It Now" option on it. If the item does not meet the reserve, it will be put in our ebay store with a "Buy It Now" option. Some ebay store items may have a "Best Offer" option as well.
ALL PRODUCTS MUST BE SOLD THROUGH EBAY TO COMPLY WITH EBAY POLICY...if it's not available on ebay from us, then it's not for sale.
Shipping Cost:
Please use the shipping calculator to determine shipping cost. Shipping quotes are based on the actual rates currently charged by USPS and UPS. We charge a small handling fee to cover the cost of materials and labor used to securely ship an item. Your item will be well protected. International shipping and handling fees are usually higher due to the time it takes to ship an international package at the post office. All of our shipping charges a set low to be fair to every buyer.
Shipping Services:
Your product will ship within 2 business days of Mike's Merchandise receiving your payment. Any payment recieved on Friday, will ship the following Monday. All shipping costs are final. Please refer to the chart below to determine the speed of your order.
- Priority Mail - The fastest form of shipment, usually 2-3 days within U.S.
- 1st Class Mail - One week.
- Express Mail- Overnight to most continental U.S. areas. (depending on when payment is made.)
- Media Mail - Most economical form of shipping for qualified items, usually 1-2 weeks.
- UPS Ground - Only available for specific items, usually 3-5 days.
- Free Local Pickup - Any of our items won on ebay may be picked up from our Guntersville store. All you need is your ebay account name, purchase invoice and valid ID which matches the ebay account.
- International Shipping - We offer Airmail, Economy, and Global Express for all international buyers. If you prefer to have tracking on an international package, you MUST select Global Express Mail.
- Insurance- Is available per request prior to making payment. The cost is dependent on the final value of the item.
Please be sure to include the shipping cost in your payment. Failure to include the correct shipping cost can delay shipment.
We will NOT declare international packages as a "gift". We will not ship an item internationally if that item is restricted for sale within the U.S. International buyer's should be aware that customs fees may be included for the delivery/import of your item. Mike's Merchandise is not responsible for your government's customs duties.
Tracking Information:
All domestic shipments will include a tracking number that will be sent to your email address. International shipments that require tracking must use Global Express Mail. Make sure your email address is up to date on ebay so you may recieve the tracking information.
Lost Shipments / Shipping Insurance:
It is the buyer's responsibility to purchase insurance when selecting a shipping method. Please contact us prior to paying for an item if you want your package insured and we will provide the quote. We will not be responsible for lost mail when a buyer does not purchase shipping insurance, NO REFUNDS WILL BE GIVEN. However, we will do our best to help locate your package should it be lost. Should you choose to decline shipping insurance, you are accepting full responsibility for all damages and/or losses incurred during shipment. We cannot be held responsible for the package once it leaves our offices. No shipping insurance is available for international shipments.
Combined Shipping / Multiple Items Won:
We will combine shipping for multiple items won within one week unless otherwise specified by the buyer. Multiple items won can be packaged together at the buyer's request and save as much as $2.00 per item.
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Leaving Feedback:
Where is my feedback from Mike's Merchandise? We fully believe in using ebay feedback when considering buyers. We hope you will examine our feedback as well. Appropriate feedback will be left for every transaction. Therefore, WE WILL BE GLAD TO LEAVE FEEDBACK ONCE THE ENTIRE TRANSACTION IS COMPLETE. This is to protect us from feedback extortion and receiving unreasonable negative feedback. If you have a problem, please contact us and give us a chance to correct it before leaving feedback.
Negative Feedback:
This will be given to buyers who do not pay or leave us a negative/neutral feedback for issues beyond our control. We will also leave negative feedback for any verbal assaults or harassments via email or any other form of communication, and thus will be reported to ebay.
Unpaid Items:
Any item that remains unpaid for 7 days will receive a payment reminder from our automated system. If no contact is made from the buyer within 10 days of the auctions close, a UPI will be issued.
Automated Emails:
We have an automated system which sends various messages including winning bid notifications, invoices, shipment notifications, payment reminders, etc. These emails should include all information for the buyer to complete the transaction.
Customer Service / Questions about products
We can respond faster if you email us at lisa@mikesmerchandise.com or send a message through ebay about specific items. We receive over 500 emails per day, so we ask that you please be patient as we will answer your questions as soon as possible. Questions sent on the weekend will be answered the first business day.
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