TC's Shipping & Payment Policies - READ BEFORE BIDDING! Payment Payment is expected within 7 days of auction closing. Do not bid unless you intend to pay.  We accept Paypal payments (from CONFIRMED addresses ONLY, and we only ship to the Confirmed address listed in the payment - no alternate addresses and no alteration of the shipping address after payment is possible.  Send PayPal payments to: sales@tcspawn.com ONLY.  Alternatively, we also accept money orders for items not requiring immediate payment made out to:                              TCs Pawn Co                              Attn: Internet Sales                              7 Pitkin St.                              East Hartford, CT 06108 In some instances, when an item is available for pick up, buyers who pick up items at our store may use credit cards or pay cash here.  We do not accept credit cards over the phone. Please note:  If you pay with Paypal and then need to change your address for any reason from the Paypal confirmed address originally provided, you MUST make a completely new payment before we can reverse the initial payment, or a 10-15% fee will be assessed.  There are no exceptions. Fees All purchases in Connecticut are subject to a 6% sales tax.  Internet purchases paid for via Paypal or money order by non-CT residents w/ shipping outside of CT are not required to pay the sales tax.  Purchases picked up and paid for in our store are subject to the sales tax. There are no exceptions to this; this is CT State Law. We attempt to keep shipping rates competitive and at a minimum, but we do attach a nominal handling/packing charge to our shipments, so shipping fees are slightly higher than "actual shipping costs."  This small fee is already included in the Shipping fee we require for any item. We do not "combine" or "discount" s/h fees on different item numbers - only sometimes on the same item number purchased in multiple quantities at the same time.  As a courtesy, however, if you purchase more than one (small) item and pay the standard s/h fee, we will usually attempt to upgrade your shipping to a faster method at no additional cost. Shipping We ship domestically via USPS and UPS, at our discretion.  We usually ship every day Mon-Fri and will generally ship an item within one business day following receipt of payment.  Larger/bulkier items may take slightly longer. Holidays of any type can impact shipping time; please be patient. Some items may be shipped in their original containers.  Special shipping options may be available by request (if communicated and agreed upon prior to bidding) at an additional cost, including special packaging or extra care for gifts.  Items purchased in combination may be shipped via UPS Ground and not USPS Priority Mail if s/h is discounted on multiple purchases.  We do not ship Internationally. Shipping to Hawaii, Alaska, Puerto Rico, US territories, FPO, APO, etc... may cost extra, of course. Please inquire before bidding. All parcels are packed with care and conform to USPS and UPS shipping guidelines and suggestions. We cannot be held responsible for a lost or damaged item. If Insurance is not explicitly offered as part of our Shipping / Handling fee, it must be requested and paid for by the buyer.  We normally offer optional insurance at USPS rates. Insurance is not required by us, but can ensure the replacement of a lost or damaged item. It is the Buyer's responsibility to pursue insurance claims. We will provide tracking/ insurance identification numbers when necessary, but we are not responsible for the outcome of insurance claims whatsoever. We highly recommend shipping insurance for expensive or rare items. Delivery Please note: when you receive a shipping notice from Paypal, the item will be picked up by the USPS or UPS usually within 1 business day.  There is no "real time" tracking offered by the Post Office, only Delivery Confirmation, so please do not expect to be able to track your package's delivery progress. UPS does offer tracking and if an item ships via UPS, you will receive a tracking number automatically when the item ships. Refunds & Returns Normally, all items are sold "as is - all sales final."  In rare instances where we have made an error, we will most likely allow a return. In such cases: Requests for a refund must be made within 24 hours of delivery/receipt of the item;  If an item is shipped SEALED, it must be returned SEALED;  If used or not sealed when shipped, item must be returned in the same condition it left our premises;  Item must be returned using the same shipping method/services we used to ship it;  In cases where we make a mistake and agree beforehand, return shipping will be at our expense. Otherwise, the buyer is responsible for return shipping costs);  In cases were we have not made a mistake or do not agree beforehand, refunds will not include any shipping/handling costs;  In cases were we have not made a mistake, returns or purchase cancellations are subject to a 10-15% restocking fee;  Items damaged during shipping are NOT eligible for return (In such cases, if shipping insurance has been purchased by the Buyer, we will assist with filing an insurance claim, but we are not responsible for the outcome of such a claim;  In any case, refunds (if any) will be paid via company check or PayPal at our discretion;  Finally, all cases are taken care of on an individual basis, so it's difficult to list all terms, so these may vary according to the specifics of the individual transaction to be fair to all parties involved. WARRANTIES We do not offer any warranty, expressed or implied.  All sales are as is and final. Manufacturer warranty offers, if any, are at the discretion of the manufacturer.  We are not an authorized dealer.  We are a reseller.  Some manufacturers will honor warranties for items purchased through ebay, others will not.  If you have a problem with an item, you will need to contact the manufacturer under any warranty they may offer. You can also choose to purchase a warranty through SquareTrade.com.  They offer low-cost warranties for many of the items we sell - click the SquareTrade Warranty icon or visit their website for terms and details. Contact TCs Please email us with questions or concerns prior to bidding. Our eBay office hours are generally M-F 10:30am-5:30pm Eastern Time, though there may be someone available at other times. While we do monitor email more often, we can not answer all communication immediately.  Phone: (860) 290-1076      Email: sales@tcspawn.com Please be patient.  In all communication, please provide your full name, address, item name/number, date/method paid or delays may result.  Please note, if you call our store and one of our eBay reps are unavailable, it's unlikely anyone can help you as eBay sales are a completely different department from our Store.  You will have to leave a message.  Please be patient. We gladly leave feedback after the entire transaction has been completed. Thank you!  John Sargent, Online Sales Manager                BID WITH CONFIDENCE - Some of this information may be repeated below.

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