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When do I expect my order to be ready to be shipped?
If it is paid for before 2 PM Central, most likely it will be shipped the same day. If not, it will be shipped in 24 hours.
When do I expect my order to arrive?
We exclusively work with USPS. That was a decision based on reliability, predictability and cost. Good ol' post office delivers right to your mailbox, they have the most retail locations in numbers and they have a centralized system. I personally find their staff knowledgeable and well-trained. They do not update tracking information as religiously as the rest and sometimes fail to deliver on time, but they are the best in terms of overall satisfaction.
Domestic: We ship via USPS First Class Mail Parcel service with the official delivery time of 2-5 days. But sometimes it takes around a week for you to receive your order after it was shipped.
International: Post Office states the delivery time as "varies". Because it really depends many factors such as customs clearance time, your domestic postal service delivery time, the time it clears to leave the states, etc. But in our experience; it takes around 10 days for Canada, 2 weeks for the most of Europe (UK to Turkey) and a little more for the rest of the world. That being said, It is not unusual for you to receive it in around 3 weeks, especially around holidays. There is no tracking number available with this service.
USPS First Class International is NOT an insurable service and it is NOT track-able by the you. Only post office can trace the package when inquired by us and they do a bad job of doing that. That said, it is very reliable, but sometimes delivery times extend over 2 weeks.
How will I know when my item was shipped?
Domestic: You will receive a tracking number via an e-mail on the day your item is shipped.
International: Once your item is shipped, we will leave positive feedback. That means, if you receive a positive feedback, your order will be shipped that day or was already shipped earlier. In most cases, we ship faster than we leave feedback.
Do you allow local pickups?
At the time being, we do not allow local pickups. Your item will be shipped even if you live 5 minutes away from our location. |