Syringe Pen

Return Policy
The Sherlock Holmes Museum Shop guarantees to accept returns on all purchases for any value up to $1 million provided the goods are (i) returned by recorded/signed for postal delivery service (ii) the item is insured by the customer for loss in transit (iii) a Certificate of Postage is retained should we need to claim for any goods lost in transit. The only exception to this policy is in regard to our E-cheques which can be purchased online for spending in our shop, and any other online digital media such has image files of antique prints or engravings.

A full refund of the cost of purchase including postage will be made as soon as practicable, usually on receipt of the goods, with no questions asked. Our customers are our No1 priority, and in our view, "the Customer is ALWAYS right".

We want our customers to enjoy their shopping experience with us and to only purchase goods if they are 100% satisfied, which can only be assured if the customer has had the opportunity to examine the goods in the comfort of their own home.

This applies to all our listed items in all categories, whether they are exquisite silver auction items from our Museum vaults, or whether they are collectibles or ephemera or even novelty items.

We only ask that the item is well packed for its return journey and that our customers kindly note that they are responsible for paying for the cost of returning the item to us in accordance with this Return Policy.

We endeavour to provide the clearest information on all our products, and humbly request that our customers email us with any queries prior to purchase, whereupon we will be glad to provide further information or images as appropriate.

Please see our About Me page for more information.