For Domestic Purchases:
If you are not satisfied with your purchase, you may
return it (see exceptions in Paragraph g) below) within 7 days of receipt, for a
refund, or a replacement - subject to the following:
a) Contact HotDigital to receive a Returned Merchandise
Authorization (RMA) number, to ensure proper handling of the
return and/or replacement. Products cannot be returned without an RMA number.
b) In order to be eligible for a full refund, less shipping expenses, your
returned merchandise must be in its original unopened mint condition, as
shipped, with all packaging, manuals, and paperwork intact and unaltered. Items
removed from their 'blister-pack' display packaging are non refundable.
c) Only the purchase price of the product is refundable. Customers
remain responsible for the shipping and handling expenses incurred in shipping
the item to them. If an item is offered with "Free Shipping," this
means we are paying the freight on your behalf. If that product is returned for
a refund, the shipping expenses incurred, will be deducted from the
refund. If an item is refused, the carrier bills us for shipping both
ways, and these expenses incurred on your behalf need to be deducted from your
refund.
d) The issuance of an RMA# does not guarantee final disposition, as all returns
are subject to our inspection. If the product you are returning is not in brand
new, mint condition, as per Paragraph b) it is non refundable and can be picked
up of subject to at least 15% restocking fee. If your return is missing
accessory components, or shows signs of wear and tear - restocking fees will be
higher. So please limit your Returns to unopened items in their original
condition with all documentation, packing material, and accessories intact. For
specific restocking fees that may be applicable to your Return, please contact
us at cs@hotdigitalclub.com.
e) Returns should be packed in an outer shipping carton, to avoid defacing the
original box/packing of the product. The RMA# should be clearly inscribed on the
shipping label. A copy of your invoice and Order # should be included, and your
Return should be insured, with shipping costs pre-paid. We cannot accept any COD
shipments.
g) There are product categories which are not returnable, due to hygienic,
sanitary, or other reasons, as required by the respective Manufacturers. Please
review the categories below to make sure that your purchase qualifies to be
returned.
Non-Returnable Categories: BBQ Grills; Consumable, Perishable,
and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and
Software; Car Stereo, DJ, and Home Audio; DVD Players; Video Games and Consoles;
Home and Kitchen Appliances; Luggage; Musical Instruments; Personal Care;
Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones;
Special Order items, where indicated; items in blister packaging and all items
over $1200.00. If you’re not sure if your item is returnable please contact us
BEFORE purchasing.
Purchases from these categories are final. In case any of these items is
defective, Customer must return them to the respective authorized service
centers, for repair or replacement at the option of the Manufacturer. These
items cannot be returned to the Merchant.
For Warranty information, merchandise Damaged in
Transit, or Order Cancellations, please email us .We
are not responsible for typo errors. In an event where there is an error
regarding a price error or description we will notify you ASAP. In this event
there will be no obligation to proceed with the purchase. Any amount
charged to the customer will be 100% refunded.
For International Purchases:
Returns will be accepted within 7
days of the receipt of the item.
In order to be eligible for a refund your returned
merchandise must be in its original unopened mint condition, as shipped, with
all packaging, manuals, and paperwork intact and unaltered. Items removed from
their 'blister-pack' display packaging are non refundable. Buyer must pay return
shipping via the same method originally shipped. |
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