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WELCOME TO OUR STORE!

For smooth and successful order processing, please read our store policies below:
Shipping
If there is no shipping amount stated above, click here:
Checking Out
ALL PAYMENTS ARE DUE WITHIN SEVEN DAYS OF AUCTION END DATE
Payment
ALL PAYMENTS ARE DUE SEVEN (7) DAYS FROM AUCTION END DATE. If there are extenuating circumstances, please email us of when to expect payment. Otherwise, the sale will be CANCELED and item(s) returned to inventory after ten (10) days.
PLEASE PAY PROMPTLY TO AVOID AUTOMATIC NON-PAYING BIDDER ALERTS.
U.S. Buyers' Payment Options: PayPal, Visa, Mastercard, Discover, American Express, Personal Check, Money Order, and Cashier's Check. Personal checks must clear the bank before item will ship.
International Buyers' Payment Options: Currently, PayPal is the ONLY accepted form of payment.
When paying by mail, please include the auction number and/or a copy of your invoice to:
Need Assistance?
Customer Care is available toll free at 1-800-231-0246 between 9:00a–5:00p Eastern Time, Monday–Friday. In the Chattanooga area, call 648-7800. We strive to answer e-mails within 24 hours, with the exception of weekends and holidays. For immediate assistance, we recommend calling during regular business hours. We have a small staff and appreciate your patience!
We send confirmation emails from ebayorders@smarthotbuys.com at every stage of your purchase. If you are not receiving our emails, please check your spam filter and add us to your address book!
Return Policy
SmartHotBuys strives to describe items accurately and ensure customer satisfaction. Returns will ONLY be accepted if the item fails to materially conform to the item's description, or is defective. Buyer MUST notify us within three (3) days of item receipt. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. If the return is due to Buyer's Remorse, buyer is responsible for return shipping charges and only the purchase price, minus original shipping charges and restocking fee ($3.00 per item), will be refunded. You will receive your refund via the form of payment that you used. ALL SHOE SALES ARE FINAL.
If SmartHotBuys agrees to accept the return, it MUST be received in its' ORIGINAL CONDITION with ALL Accessories and Manuals within 14 days of approval, or the return will NOT be refunded. Please allow up to two weeks for the return to be processed and your account credited.
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