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This reference provides advice, guidelines, and tested models from an international cast of experts. It is for anyone involved in achieving competitive advantage and superior performance in their service organization. The 45 chapters cover such topics as creation of a service quality vision, design of effective systems, reinforcement and reward of employees' quality-awareness, and the delivery of consistent service quality.
Size
Height:
10.3 in.
Width:
7.5 in.
Thickness:
1.2 in.
Weight:
50.4 oz.
The seller, cornerstonebooksplattsburgh, assumes full responsibility for the content of this listing and the item offered.
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Worldwide
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Regular and Expedited international rates are respectively based on the flat-rate envelope rates for Priority Mail International and Express Mail International. Octavo and smaller books can normally ship in a flat-rate envelope, and they will be sealed in a bubble wrap bag. We will request more money to ship large or heavy books. Canadian customers may inquire about lower rates.
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