FREE SHIPPING

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Any order over $75.00 will default to standard Fed Ex ground shipping.

Any order under $75.00 will be charged Standard Fed EX ground shipping rates.

Free shipping only applies to the 48 Contiguous States in the U.S..

SHIPMENT TRACKING

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At any time after your order is placed you can call Customer Service to get complete information on your order. 
Customer Service phone # (404) 446-1730
You will receive an email notification with shipper and tracking information once your order is shipped.   Most orders are normally shipped within 24-48 hours of the order being placed.

PRODUCT RECEIVING/PRODUCT INSPECTIONS/SHIPPING DAMAGE

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Most items that are below 150 lbs. will be shipped UPS or Fed Ex (this is mainly for single porcelain orders, faucets, washlets, and etc). Your order will be secured inside a box and packaged to where it should with stand any handling damage free. If your order falls with in this qualification then their will be no delivery appointment and the shipping company can leave without a signature.

Any order that is over 150 lbs. will be shipped via LTL trucking companies such as UPS Freight, Fed Ex Freight, and Saia . Your orders will be secured on a pallet, shrink wrapped, bubble wrapped and banded. You will also be contacted with a phone call by the local trucking dispatch to set up a delivery window.

WHEN YOUR ORDER IS DELIVERED TO YOU THE RECEIVEING INSTUCTIONS ARE VERY SIMPLE.

Do not sign for this shipment until you have thoroughly inspected inside and outside of each box for any damage.
Shipper is not responsible for shipments that are not signed for as damaged upon arrival.
If an item is damaged, please refuse delivery of that particular item and accept delivery of the undamaged goods. For instance, if a tank is cracked and a bowl is in good condition, please refuse the tank with a note on the freight bill and accept the bowl. It is easier for us to ship you a tank instead of the entire order again.
IN ANY CASE OF DAMAGE, PLEASE MAKE SURE THAT THE DAMAGE IS NOTED ON THE FREIGHT BILL AND ONLY THE DAMAGED ITEMS ARE REFUSED.
If the product is delivered without signature you must call 404-446-1730 within 48 hours of the product being received to report the damage.
Once the damaged product is handled as stated above, please contact Customer Service and we will ship out the replacement product the next day.

Please understand that less than 1% of our shipments are damaged, and we go to the greatest lengths to prevent any problems. However, if you do not follow the instructions above then National Builder Supply cannot warranty the damaged product.

WRONG PRODUCTS RECEIVED

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If you are shipped a different product than you ordered. Please contact us when you receive the product .  We will provide an RGA number an instructions on how and where to ship the items back.  We will pay for the freight back and ship the correct product freight free of charge.

DELIVERY TIME

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If the item is in stock when the order is placed  you should receive the order within 7-9 business days.  It is important to understand that delivery times can vary.  This is because we are dependent on outside delivery agents such as UPS  who do not guarantee their delivery schedules.
Please do not schedule contractors until your products arrive. National Builder Supply will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. That being said, we strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate their business, and will do everything in our power to serve you well.

RETURNS

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All general returns must be setup within 30 days from the day you receive your product. To receive a refund and no restocking fee you must follow these steps:

1. All items returned must be in original packaging.
2. The product must be free from and defects or scratches
3. Merchandise cannot have been installed
4. You must have the original packaging for the item
5. There cannot be any writing or labels on the item packaging.

All items must have an assigned RGA number.  Items returned without an RGA number may delay credit.

Finally, a company focused on serving it's customers and ensuring the best possible all-around shopping experience.

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Hello, my name is Marcus Morgan, owner of National Builder Supply.

Unlike many web sites that hide behind the web and only give you limited information, we want to open our doors and make you feel like you are walking into our showroom and picking something up off our shelves. My family and I have been selling home decor products to designers, contractors, and local homeowners in the Atlanta area for over thirty years. In 2002 we started a company called HM Wallace, Inc., allowing us to take our showroom and long respected customer service online. We found that the online business was a great challenge as well as a great opportunity for us to learn more about our customers and how better to serve each of them. In understanding that the competition is only one click away, we have made it our mission to provide the best possible service and customer experience, as well as the best price on the web. We understand that it does us no good to have a great price if we make the customer wait six weeks on the item they have purchased. This is why it is our priority to focus on and support the brands we sell, stock a wide selection of these products and ship them directly to you from our Atlanta warehouse.

By following these principals we have built a business that handles hundreds of customer transactions, phone calls, and shipments everyday. I hope you will give us an opportunity to prove that we don't just talk about great service, we provide the best possible service. Just because we have grown into a large business does not mean that I have forgotten the principals that made us successful. If, by chance, you feel that we have not followed the guidelines I have promised, then I hope you will give me a call and let me know. I can’t promise to answer every call, but if you leave me a voicemail, I can promise to call you back.

Contact Customer Service
Toll-Free (866) 746-7469
Atlanta/Local (404) 446-1730
Fax: (404) 446-1720

Normal Business Hours: (Eastern Time)
Monday-Thursday: 8:00am - 8:00pm EST
Friday: 8:00am - 6:00pm EST
Saturday - Sunday: Closed

Business Address
National Builder Supply
1500 Distribution Ct.
Suite 100
Lithia Springs, GA 30122

Shipping Address
National Builder Supply
1500 Distribution Ct.
Suite 100
Lithia Springs, GA 30122

Before returning any package, you must call and get a return authorization from customer service.