If you are not pleased with your purchase, simply ship it back to us within 30 days of order date for a full refund of your purchase price (this does not include your original shipping and handling fees). We must receive your returned purchase within 30 days of auction end to issue a refund. Item(s) must be in it's original package. Removing the linens from the package to inspect the color and feel the wonderful fabric is fine. If for some reason the color or feel are not right for you (remember they will be lightly starched before they are washed for the first time), simply slip them back into their packaging and contact us for a return shipping address. Once the Bath Robe has been used or washed it is not resalable and not returnable.
We cannot accept returns of merchandise that are used, laundered, wrinkled or soiled. Items that are special ordered are not returnable. Health department regulations do not permit us to accept open packages of bedding including: sheets, duvets, mattress pads, pillow cases, and pillows for refund or credit. Returns that do not meet our return policy will be sent back customer at there expense.
After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount. We do not accept COD returns of any kind.
INTERNATIONAL RETURNS: For all international returns, we are not responsible for any customs or brokerage fees that you or we will incur. You are responsible to pay for your customs and brokerage fees as well as our customs and brokerage fees. No exceptions. We will only ship to you under the above conditions. Please understand this before placing an international order.
We will work with you to ensure a positive experience for both parties. There are no returns without a return authorization number (RAN). Please Email us for return address & info first.