30 days after the buyer receives it | Toygroove accepts returns for BRAND NEW products within 30 days for a refund if the product remains unopened. If a BRAND NEW product has been opened and you wish to return it, a 20% fee will be assessed. For all Previously Used/Opened/Mint products, we also issue refunds within 30 days ONLY IF THE ITEM IS DEFECTIVE (otherwise all sales on previously used products is final). The manufacturer has tested all previously used items before coming to our Ebay store -- should you feel that you have received a defective product, we require that you first contact the manufacturer for troubleshooting, and the manufacturer must deem your product as defective before we can issue a refund. To receive a refund for defective products, we require proof that the manufacturer has deemed a product defective – this is achieved by providing us with the issue number provided to you by the manufacturer when you contact them. We then contact the manufacturer in regards to your claim number to verify any defect. If you have a defective product, please contact us to receive the manufacturer's contact information. |