Venom Marvel Mighty Muggs

We are headquartered in Alexandria, Virginia and have fulfillment centers in Northern Virginia and in Southern Florida. For almost a decade, Past Generation Toys has been selling online and serving the needs of all our customers. We started by selling on eBay in 2000 and then opened our Past Generation Toys eBay store. Now we sell all over the wen and through our website, http://www.PastGenerationToys.com

Customer service, by far, is the most important aspect of our business, and we will always be there for you. We sell toys, but taking care of you, the customer, comes first. Any time you need advice, clarification, or any additional information about a product we sell or experience any problem whatsoever, we want to hear from you. We are well aware that we are able to exist because you allow us to. Our primary goal is to ensure that you always feel well taken care every time you shop with us.

We believe our growth and success comes directly from our customer-centric focus. We did months of research before choosing a business to build our website, a fulfillment center for shipping, and all the other services we use. The selections we made were all based on professionalism, ease of use for both you and us, and their customer service. Reason being, if you have an issue, then we have an issue, and we need to ensure that we have the tools to get the issue corrected quickly and correctly.

We look forward to helping you find the perfect gift or add to your personal toy collection. Please remember, customer service is our first priority and we look forward to proving it to you!

Thank You,
Joshua, Owner - Past Generation Toys

Most orders are shipped within 48 hours of a cleared payment. Orders that are paid by eCheck through PayPal will be shipped once the check has cleared, which normally takes 5 days once it has been received. Shipping is based on the weight of the item(s) and is calculated in the order process through a direct link with the United States Post Office. If you have any problems with the order process or shipping process, please email or call us!

DOMESTIC ORDERS Orders within the United States can be sent via USPS or UPS.

APO/FPO Military Addresses: We are able to send orders to APO and FPO military addresses. Normally, it will take 7-21 days for the order to arrive at the domestic port. Arrival to the final destination will take longer.

INTERNATIONAL ORDERS We do accept international orders.

Some international destinations have package length restrictions with a limit of 42". If the item that you have ordered exceeds the length restriction for your location, we will notify you by email and wait for your instructions as to what you would like us to do. We will fully refund your item if we are unable to ship it to you because of length restrictions. Taxes and duties on international orders will not be prepaid and are the responsibility of the purchaser. The USPS does not insure packages to some international locations. If this is the case for your location, we will notify you by email and ask that you agree in writing to waive Past Generation Toys from all responsibility of lost or damaged packages before we can ship the package.

ATTENTION ALL NON-USA CUSTOMERS: You are responsible for any additional import duties, fees, or taxes.
eBayer Buyers - We do combine shipping! We use a different system that the eBay checkout so we cannot combine shippingvia eBay. Follow the Zoovy checkout process and you will have shipping combined.

Hassle Free Return Policy - Basically, we will refund your purchase for any reason except in the case that an item is opened and it's then decided it's not liked.

If you don't like or want an unopened item we are happy to offer a refund within 30 days after the ship date. Refunds will be processed through the method by which you paid.

Again, all we ask is that the merchandise be in the same NEW and UNUSED condition with all parts included and IN its ORIGINAL packaging for a refund or exchange. If the item you purchased was an open item it must be returned in the same condition as it left us. Shipping charges are NOT refundable unless we shipped the wrong the item.

Please make sure to buy insurance and tracking for your package for your own protection. We cannot be responsible for lost or damaged items. All returned items must be sent to us prepaid. If merchandise arrives, to us, damaged a full refund may not be given. A partial refund may be in order or the merchandise will be returned to the buyer. Although these types of issue are rare please buy insurance and tracking for returns.

In the event you need to return merchandise, please contact us first for Return Authorization Number (RA#). Then send the item back to the "Return" address on the shipping label.

Past Generation Toys wants to help ensure that our marketplace offers buyers safer online payment choices. Some offline payment methods may not offer the same level of protection or convenience as online payments.

We accept:

• Merchant credit cards (including MasterCard, Visa, Amex, Discover Network), debit cards, and bank electronic payments for purchases via Paypal.
• Paypal, you will pay on pages securely hosted by PayPal.

Payment through online payment methods not specifically listed in this policy not permitted.