Western Decor Palomino Horse Drink Coaster Set

 PAYMENT

Payment is due within 10 days of your  purchase.

Our secure checkout system will give you a choice to pay with paypal, credit card, money order, cashiers check or personal check. If mailing a money order or check, please be sure to include the item number of your purchase(s).

*personal check payments will delay shipment up to 10 days

Sales Tax: We are required by law to charge a 8.25% sales tax on all orders shipped to a Texas address.
 

 SHIPPING

Notice to International Customers: Any listed delivery times are approximate and can be delayed due to mail customs in your country. International customers are responsible for all duty, tax, tariff or brokerage fees that may be due upon delivery of your order (shipping costs cover freight charges only). Please check with your local post office to determine the rules and charges for your country.

A Note about Combined Shipping: We make every effort to combine multiple purchases to save on buyer's shipping cost. All items purchased that ship from the same warehouse will be combined for shipping. If you purchase multiple items that ship from different warehouses, shipping cost will be calculated as multiple shipments and will be combined during checkout into one payable invoice. If you would like a combined shipping quote prior to making your purchases, please email us your ship to city, state, country and zip or postal code, the item numbers and quantity of each item you wish to purchase, and we will respond promptly with a quote.

Backorders and Discontinued Products: In rare instances, we may have an item that is on backorder or has been suddenly discontinued by the manufacturer. In the case of backorders, you will be notified of the backorder date and given the option to wait for the backorder or cancel your order and receive a full refund. In the case of sudden discontinued items, we will do all possible to find a replacement product for your consideration or we will issue a full refund.
 

 CUSTOMER SERVICE

Manufacturer's Warranty

We sell only first quality products! Never seconds! No Mixed Dye Lots! All of our wallpaper products are guaranteed and backed by the full manufacturer's warranty.

Returns

If you wish to return a portion of your order, or even the entire order, please contact us within 30 days of receipt of the product to set up an authorized return. Only uncut, unopened products, in their original factory packaging, are returnable. In this situation, a 30% restocking fee will be deducted from your purchase price and a refund will be issued to your original method of payment.

Shipping charges and restocking fees for returned merchandise are the responsibility of the customer and are non-refundable.

Exchanges

We accept exchanges of eligible unopened products returned within 30 days of receipt. In order to qualify for an exchange you must email us with the item(s) you would like to exchange for so that we can immediately put the item(s) on hold. Upon approval, you will be provided with an Exchange Authorization number, return address, and an invoice for any additional amount that may be due. A merchandise credit minus a 20% processing fee will be allowed towards exchanges and any credit that is due will be issued back to the original method of payment.

Shipping charges and processing fees for exchanged merchandise are the responsibility of the customer and are non-refundable.

Damaged or Defective Merchandise

Upon receiving your order, immediately inspect and examine your entire order before beginning your project. In the unlikely event you receive damaged or defective product, please contact us within 14 days of receipt for instructions on receiving a replacement of the damaged or defective product. Where replacements can not be made, we will issue a full credit back to the original method of payment.

Tip: It is recommended that you purchase an extra double roll of wallpaper or spool of border of the pattern you select. This allows extra product on hand, in the same run number and dye lot to ensure a perfect match, for future repairs.