|
Manufacturer's Warranty
We sell only
first quality products! Never seconds! No Mixed Dye Lots! All of our
wallpaper products are guaranteed and backed by the full
manufacturer's warranty.
Returns
If you wish to
return a portion of your order, or even the entire order, please
contact us within 30 days of receipt of the product to set up an
authorized return. Only uncut, unopened products, in their original
factory packaging, are returnable. In this situation, a 30% restocking
fee will be deducted from your purchase price and a refund will be
issued to your original method of payment.
Shipping charges and restocking fees for returned merchandise are the
responsibility of the customer and are non-refundable.
Exchanges
We accept exchanges of eligible unopened products returned
within 30 days of receipt. In order to qualify for an exchange
you must email us with the item(s) you would like to exchange
for so that we can immediately put the item(s) on hold. Upon
approval, you will be provided with an Exchange Authorization
number, return address, and an invoice for any additional amount
that may be due. A merchandise credit minus a 20% processing fee will be
allowed towards
exchanges and any credit that is due will be issued back to the
original method of payment.
Shipping
charges and processing fees for exchanged merchandise are the
responsibility of the customer and are non-refundable.
Damaged or Defective Merchandise
Upon receiving
your order, immediately inspect and examine your entire order
before beginning your project. In the unlikely event you receive
damaged or defective product, please contact us within 14 days of
receipt for instructions on receiving a replacement of the damaged or
defective product. Where replacements can not be made, we will issue a
full credit back to the original method of payment.
Tip:
It is
recommended that you purchase an extra double roll of wallpaper or
spool of border of the pattern you select. This allows extra product
on hand, in the same run number and dye lot to ensure a perfect match,
for future repairs.
** IMPORTANT **
We DO NOT accept returns of the following products
Custom ordered
products
Special ordered products
Personalized products
Cut or opened rolls of wallpaper or border
Any opened or partially used products
If you are unsure whether your item is returnable, please
contact us.
Your satisfaction is very important
to us. Therefore, it is our pledge that you
will receive the exact item that you
purchased, in the condition that we have
stated in the listing. If there is a problem
with your order, please contact us PRIOR to
leaving feedback, and we will do all
possible to ensure your satisfaction.
If you do not find the
answers to your questions here or in our
FAQ's
page, feel free to
e-mail us. Please
be sure to reference the item number(s) with
all correspondence. If you have questions
about items that we carry, or do not see
what you are specifically looking for by
using our search utility, please email us.
We promptly answer all emails. Click the
link below to search our store inventory.
Search Now!
Add our Store to your Favorite Sellers
List
DY Home Decor
23550 Northwest Fwy
Suite B1
Cypress, TX 77429
dyhomedecor@comcast.net
|
Track up to 10 items on this computer in 
)
