White Countess WS DVD Natasha Richardson, Ralph Fiennes

*Please read*

While I strongly recommend you read all the policies below, I understand that people may only skim through them. If you read one section, please read the seven items below. I elaborate more about the seven policies in my "About Me" page.

• I am not responsible for items that are lost or damaged by the Post Office for uninsured packages. Insurance is available to you at a discounted rate. I highly recommend it. If you do not purchase it, and your item is lost or damaged in the mail, you will assume the risk and will not get a refund.
• In most cases, your item will be shipped within 1 business day from payment. Please do not get angry at me for a Post Office delay. The day that the package was mailed will be on the postage.
• The combined shipping calculation is as follows: Take the highest Media Mail or Priority Mail rate (not the first item purchased), then each additional title is $1 more. Example: Movie #1's media mail rate is $3.00. You purchase 3 more DVDs besides that. Your combined shipping charge for all four movies will be $6 ($3.00 + $1 + $1 + $1). As mentioned below, my shipping & handling includes the postage, packaging, and Delivery Confirmation. This rate is NOT NEGOTIABLE. If you feel it is too expensive, don't bid. First class is not available for combined shipping.
• I will only leave feedback after I receive it from the buyer. Please see my "About Me" Page for more information regarding this policy. I will not answer requests to leave feedback before I have received it.
• I only accept PayPal for payment.  Unfortunately, I am no longer accepting any mailed payments.
• I will ship outside of the United States.
• Pickup for people who live locally is not available.
• Returns will only be accepted up to 7 calendar days from the time you have received the package (per the date/time that the USPS says it was delivered on the Delivery Confirmation).
• If there is a policy that you don't agree with, or you think the price or shipping is too high, do not bid on this item.

• Buyers with little or no feedback are welcome to purchase this item. However, please make sure that you understand eBay’s policies, along with the policies I list below.
• Please purchase this only if you are serious about buying the item, and can pay for the item in a timely manner and by PayPal.
• Make sure that you read the item description and policies. If the policies or the condition of the item is not what you want, please do not bid.
• Please note that I only accept PayPal for payment.
• Ask questions before bidding!

Shipping

• Insurance is optional, but strongly recommend. If the package is lost or damaged in the mail, I will not be responsible for uninsured packages, and no refund will be issued by me. I highly recommend that you consider insurance for items over $10.  If for some reason, you are not getting an option to purchase insurance, please let me know, and I will create an invoice.
• I use a third-party insurance company through my postage provider. This service will save you money over USPS insurance. However, there will be no insurance sticker on the package.
• For most shipments, I will use a bubble-lined mailer to ship your package.  In rare instances, I may use a box with packing materials.  However, the majority of the time, it will be a bubble mailer.
• Estimated shipping times are: First Class: - 2-4 days Media Mail: - 2-14 days Priority Mail: 2-3 days. However, postal delays can occur, which I have no control over. Please be aware that I have seen media mail shipments take over 2 weeks to arrive, and have seen first class shipments to the West Coast take a week to arrive.
• Delivery Confirmation is included in the s/h, and the number will be e-mailed to you.
• In most cases, your package will be shipped within 1-2 business days. I do not ship on Saturdays or holidays. In many cases, if payment is received before 10am Eastern time (or whenever my postal carrier arrives), it will go out that day.
• You will receive two e-mails from me after package has been shipped (one through eBay and one through my Postage provider.
• Please note the shipping & handling charge includes postage, the cost of the bubble mailer or box, the delivery confirmation number and costs associated with the shipping process (such as tape or additional packing materials).   Shipping & handling is not negotiable. Please do not bid if you do not like the s/h charge.
• Seller reserves the right to upgrade the shipping service and/or add insurance, at no extra charge to the buyer.
• International shipping is available. I use the ebay calculator for shipping outside of the united states and if there is a calculation error I will contact you prior to shipping your package if the amount is higher for some reason, and if you wish I will be happy to refund your purchase at that time. Please Remember there could be customs charges I am shipping from the US and you will be responsible if there are any additional customs fees, you are only paying for USPS charges and customs fees are not apart of this.
• Local pickup is not available.

• Available for items that are purchased within 3 days of the first purchase.  It is intended to allow you to combine items that I am selling for the auctions I have on Saturday, Sunday and Monday, along with allowing you to combine store items in that time frame.  This means you cannot wait until next week's auctions to combine more items.
• You will be charged the highest shipping & handling, then pay only $1 for EACH additional item!
• Should you be waiting for other auctions to finish, please do not pay until all of the auctions are done. If the auctions are a few days in the future, please send me a quick e-mail to let me know that you are waiting until certain auctions end to try to get the combined shipping discount.
• Due to weight restrictions, First-class is NOT AVAILABLE for combined shipping postal regulations cap at 13 oz.  Any combined purchases will be shipped Media Mail (or Priority Mail, if you choose that upgraded service).
• PayPal should allow you to combine all of the items you won. If it does not work (does not combine all your items or is miscalculating the s/h), please e-mail me, and I can create an invoice for you.
• While rare, certain items are not subject to the combined shipping policy (example, my Wholesale DVD lots or some larger box sets may not allow combined shipping). If you prefer let me know you paid for shipping on several lots and provided I have not shipped them already I will refund the difference via paypal back to you happily.
• Some of my earlier auctions may indicate that I do not ship out of the us this policy has since changed. I am only modifing the listings as the new ones  come out.

• I will do my best to describe the condition of the items, which will be rated according to the key below the condition.
• If you are someone who is only happy with a DVD that is in pristine condition, I do not recommend bidding on a Used DVD less than a grade of A. Discs with a grade of B should be acceptable for most.
• I will never knowingly list an item that appears to be a fake, copy, bootleg, Asian import, DVD9, etc. Almost all of the DVDs I sell will be legitimate Region 1. The only exceptions with be legitimate All Region, Region Free, or Region 0 DVDs (for older films or lower budget films), and I will mention this in the listing. Any mainstream release will be Region 1.
• Discs may have store logos, writing on the disc, or other imperfections (which should not affect the value) which might not be mentioned in the listing.
• Cases may have store stickers, price tags, security tags, writing, dust/dirt/grime, and/or other imperfections, which might not be mentioned in the listing. Also, damage to the case, plastic, or the knob that holds the disc in place may not be mentioned (although I will do my best to mention it).
• As some retailers and individuals replace the original case when damaged, please note that the case may not be the original case. I will try my best to let you know, if I can tell that it isn't original (ie. DVD comes in a Blockbuster case).
• Unless item is from my personal collection, it most likely has not been tested for playability.
• Since most items that I purchase are used from other people, the items may or may not have come from homes with smokers and/or pets, as well as other factors that people are allergic or averse to.
• Information on the film is usually available at the bottom of the listing.
• Occassionally, the pre-filled information and picture of the movie may be taken from a DVD with a different UPC code.
• Many pictures will be stock photos, and in rare occurances, may differ from what the DVD looks like. Any pictures that are not the stock photo will be of the actual item.

• If the DVD has viewing problems and/or if something was significantly different than described in the listing, I will accept a return. Returns will be accepted within 7 days upon receipt of item(s) (per the delivery confirmation). This gives you a full week to inspect the product and watch the DVD. After one week, returns will not be accepted.  (and yes, that means if you ask for a refund 8 days after, you will not get a refund).
• Returns will not be accepted for anything besides viewing problems and/or items that were significantly different than described.  This means you can not return the DVD because you didn't enjoy the movie, or because you thought it was a different version(ex. you thought it was Widescreen, even though it's listed as Full Screen...or you thought it was the Director's Cut, even though the listing says it's the original version).
• Kindly e-mail me first if you need to return the item. I will give you the address to return the DVD and explain the process.
• If you are returning the DVD due to a viewing problem (such as skipping or freezing), you will need to describe what the problem was and approximately when the problem comes up (ex. the disc skips 30 minutes into the movie or it freezes in Scene 7). 
• Upon receipt of the returned DVD, you will be refunded the bid price that you had paid. Please note that the shipping and handling charge, as well as the cost of return shipping, will NOT be refunded.
• Item must be received in a similar condition to which it was received, with all of the contents that were sent (ie. inserts). Excess wear & tear on the item after receipt will void the return policy.
• This return policy refers only to this item…any items listed as "As-Is" are not subject to this return policy.

• Please note that will leave feedback only after I receive it from the buyer. Please see my "About Me" for a further explanation. If this is issue, please do not bid on this item. I will not respond to requests asking for feedback first.
• Should you have any problems, please contact me before leaving negative feedback, so I can try to remedy the problem first.
• When rating my performance with the 5-star system, I strive to get 5 stars across the board.  I ask that you fairly rate MY performance.  For the Shipping Time, please base my rating on how quickly I shipped out your item from the time you paid, not on how quickly the USPS took to deliver the package.  For communication, I send out e-mails after you win, after you pay, and after I ship.  There really is no reason that I should get below 5 in this section.  For shipping cost, my s/h right around the amount it costs me for postage, the bubble mailer or box, the Delivery Confirmation number, and other shipping costs such as tape.  Once again, I don't see why this grade should be anything but a 5. 
• Please base your feedback for my on my services, not how you enjoyed the movie.  For example, do not leave me a negative because you didn't find the movie to be funny.

• Please e-mail me if you have any questions, problems, etc. I check my e-mail often, and will address your questions or concern as soon as possible. Please note that normally I will not check e-mails after 6PM ET, so your question/concern would be answered the next day.  Also, I'm often away from the computer on Saturdays in the fall...so I may not be able to answer you question as quickly.
• I strongly recommend using eBay's message system instead of e-mailing me directly. This will ensure that I receive your message, in case a spam filter blocks it directly.
• You will receive automated e-mails after you win the auction, after your payment is received, and two e-mails after the item is shipped. If you haven't received any of these e-mails, please let me know, and I will re-send it.
• If you e-mail me, and do not get a response, PLEASE CHECK YOUR E-MAIL’S SPAM FOLDER. Due to the spam problem, many e-mail systems block items that are not spam. Unless I happen to be away for a few days, you will usually get a response within a few hours. If you do not, my e-mails have probably been blocked.
• Should your item not arrive within 10 days after payment, please contact me. However, please check with other members of your household who have access your mailbox, to make sure that they haven't taken the item in. Should you have purchased insurance, we can start the insurance claim process. If you did not purchase insurance, I will e-mail you my postage log for your shipment (which shows proof of shipment), along with the delivery confirmation number. It will be up to you to follow-up on missing items if insurance was not purchased.
• If there is a problem, please act like an adult when you e-mail me. I understand that it is frustrating when an unexpected problem arises, such as postal delays. But acting rude and condescending will not solve the problem. I am an extremely friendly, laid back person. However, I do not tolerate someone who acts like a child. I have had the pleasure to work with many great eBayers, and have only had a few "bad apples". When you read my feedback, you will see the many happy customers who have worked with me.
• If you don't agree with a policy I have listed, please don't waste your time or mine to voice your displeasure.  Simply purchase from another seller who can fulfill your needs.
• Please note that I have the right to cancel bids and/or block buyers from bidding on my auctions (however, it will be extremely rare that I cancel a bid).