Q & A

Q: How do I select a microscope which fits my needs?
A: You may get some basic knowledge from our Purchase Guide

Q: What is the shipping and insurance cost? Is there any discount on multiple item purchase?
A: Shipping options and costs are listed in eBay's corresponding section right below auction description.

Combined shipping discount is available if you purchase multiple items before you pay. The total shipping cost would be: 100% of the first item with highest shipping cost + 50% of the item with second highest shipping cost. From the third item on, shipping is free, except specified otherwise in the description.

Please wait for our eBay invoice if you don't know how to adjust it. In case you want to purchase more items after you've paid for the previous items, you may still get a chance to have combined shipping discount if you send us an email before we ship AND get the confirmation email from us.

Q: What are your store warranty, payment, shipping & return policies?
A: We have five (5) year warranty on all new microscopes and one (1) year warranty on all accessories and parts. Please check our eBay store policies for payment, shipping, return and warranty policies.
Attention: RMA (Return Merchandise Authorization) number and return instruction must be obtained via email before any returns. Return without a RMA number will be rejected and may cause significant delay for the processing.

Q: I sent you an email but haven't got your answer for more than 24 hours.
A: This may be due to email spam filters or other restrictions. Please read this important message: About Communication