Payment can be made 2 different ways:

1. If you would like to pay by money order/casher's check, payments must be received with 7 days of purchase.

2. Use PayPal.  All PayPal payments must be made within 3 business days after you make your purchase. 

CANADIAN CUSTOMERS:    Please note that you MUST include your phone number with Paypal payment or money order.  We need this for shipping purposes. 

SALES TAX:

We are a Washington corporation.  We must charge WA sales tax on all orders shipped into and within WA.  WA tax is 8.9%

SHIPPING POLICY:

Once we receive the your completed payment in our system, we start processing the order and it goes to our fulfillment department. In that department, the item is packed, labeled etc and it takes some time. It is not possible to cancel any item that is in the fulfillment process. Once everything is done we ship out the item ASAP.

• All orders are usually shipped within 1 business day after we receive payment.  Sometimes it takes more than 1 day.  We like to get orders out same day.  There is no guaranteed shipping day for your item.

• When ordering an item with expedited shipping, such as FedEx 2 day air or overnight shipping, please realize that your item will be shipped in that manner.  This does not mean that you will get it in 2 days or next day.  We will try our best to get all orders out as fast as possible, but once again, there are no guarantees.

• Once your item has shipped, a shipping notification email will be sent to the email address you have on file with eBay.  Please make sure that is updated to get all replies and emails from us.  99% of the time, tracking info is included in the email.  WE DO NOT GIVE OUT TRACKING INFO ON THE PHONE.  Do not call for updates on your orders.  All inquiries are handled through email.

• If the order is REFUSED, RETURNED DUE TO INSUFFICIENT ADDRESS, INCORRECT ADDRESS, UNCLAIMED or does not have a reason enclosed, there will be a 20% restocking fee on the sales price or $20, (whichever value is greater). We will also deduct any postage we incur as a result of an item being returned for the above reasons.

• All orders over $200 are sent signature required.  No exceptions.

• If you are an international buyer, including Canada, please check with you local tax agency as you might be required to pay a customs duty/tax on the import of this particular product.  The buyer is fully responsible for knowing all import regulations and fees that may be required to import this item into their respective country.
   

EMAILS:

This is very important.  Please make sure the email address you have on file with eBay is the email address you read!  When you email us through the eBay system, we reply to that email address.  If you are emailing us from a bogus email address, you will get no order info, shipping info or replies to emails sent.

RETURN POLICY:

• All sales are final.  No refunds.  All purchases are non-returnable unless defective.  A defective unit is an item that does not work properly.  This does not cover scratches, dents, or cosmetic blemishes. We buy all of our items right from the manufacturer.  They are packed by the manufacturer, we never touch the actual items.  If you item is cosmetically blemished, we will replace the item, but you will pay for the shipping both ways.

• If any parts are missing from your factory sealed packaging, you must contact the manufacturer for those missing parts.  We do not have any control over what is in the package or not.  We just ship what we get from the manufacturer.

• Any item that is found to be defective within the first 30 days after you receive the item may be replaced through us.  If the item must be returned, please email us for return instructions.  ALL SIRIUS RADIO EQUIPMENT ISSUES MUST BE HANDLED THROUGH SIRIUS RADIO.  THIS IS THEIR POLICY, NOT OURS.

• All returns are for exchange only, no refunds. 

• Products must be returned in NEW condition as shipped from the manufacturer. Boxes, packing materials, wrappers, cartons, instruction manuals, warranty cards and products must be in their ORIGINAL condition without markings, tape, folds or defacing.

• All Software, CDs, DVDs are non-returnable.  If they prove to be "defective", you must handle that with the manufacturer.

• Pack all items in a sturdy shipping carton. Please include a copy of your invoice in the carton. Please keep the original invoice. Customer is responsible for cost of return shipping. We strongly recommend you use a shipper that provides you with a signature confirmation that we received the item back.

• Return shipments are shipped UPS/FEDEX ground or USPS Priority mail at our discretion.

Damaged Products:
All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. The claim can be initiated by you or a JJI ELECTRONICS representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. JJI ELECTRONICS will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Once you have signed for delivery, you may not be able to file a claim with the delivery company. 

Rebates:
Many of the products we sell offer mail-in rebates from the manufacturer. Please note that if the rebate form is not provided to the manufacturer in accordance with their rules, the manufacturer may refuse to honor the rebate, so be sure to follow the manufacturer’s instructions. 

IMPORTANT NOTE:
Collection/payment of rebates is solely between the customer and manufacturer. JJI ELECTRONICS assume no liability or guaranty of payment of third party rebates. Use of any rebates here is limited to the terms and conditions as determined by the manufacturer. If you have questions on these terms and conditions, please contact the manufacturer for assistance.