Checkout Instructions

After winning an item in an auction or completing a "Buy It Now" purchase, you will have two checkout options:

Check-Out Now!: When the auction closes and you are ready to complete the transaction, click on the Checkout Now! button or Click Here to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email with a checkout link.

Checkout Later: If you do not choose to Checkout Now, we will automatically send you an e-mail within three hours of the auction closing. Our message will contain a link to our simple and secure checkout system where you will be able to quickly and conveniently pay for your purchase. If you have not received an e-mail with a checkout link within 24 hours of auction closing, please contact customerservice@nationalmusicsupply.com.

Our Guarantee

National Music Supply, Inc. provides a 30-day repair/replacement warranty on all new products. In addition, all of our products come with a minimum 1-year factory warranty or longer and a free extended 4-year warranty only offered at National Music Supply, Inc.

Our technicians conduct complete checks using the latest technology and follow detailed quality-assurance procedures. Each item we sell fully meets all of the manufacturer's performance specifications and has received the National Music Supply, Inc. Seal of Approval and Warranty.

Shipping

National Music Supply, Inc. ships items to the lower 48 USA states via FedEx Ground or USPS depding on the size of the package. Our shipping charge includes shipping and handling for your item(s). Our shipping process is mostly automated so we can ship your orders quickly.

Standard shipping via FedEx Ground delivery typically takes between 7 to 10 business days, but please allow up to 2-3 weeks. We will send you an e-mail with the tracking number so you can check the progress of your delivery at the FedEx web site. Please note that we assign tracking numbers before our carrier actually picks up your shipment. Tracking links may take up to 24 hours to be activated within the carrier's system.

For additional information on shipping, view our FAQ.

Payment Terms

National Music Supply, Inc. gladly accepts VISA, MasterCard, Discover and American Express. We also accept money order, cashers check, and personal checks. All orders paid by personal check are held for 21 day for check clearance. To avoid this mandatory check hold period, we suggest you use a money order instead. We will send you an "Invitation to Checkout" within 3 hours of the auction closing. If not received within 1 day of auction close, please contact support@rocklandmusic.net

Even if you are using Paypal, you still must go through our secure Checkout system. For shipments to Utah addresses, we are required to collect 6.25% sales tax.

Terms: All sales are final. Winning bidder assumes all risk of liability with respect to the purchase of the product, and is responsible for shipping charges. Given the costs associated with auctions, we do not allow returns. If you choose to return your order without giving us the opportunity to repair or replace it, you will be charged a 20% restocking fee.

Payment is expected within 3 days of auction close unless payment is being mailed, then payment is due in 10 days from close of the auction. Unpaid auction wins will be forfeited, you will be reported to eBay with possible account suspension. For additional information on payment terms and processes, view our FAQ.

International Payment Terms: Paypal verified addresses only or Money Orders. We do not accept International Credit Card payments.

Our Products

National Music Supply, Inc. specializes in new high quality musicial instruments and accessories. We are the exclusive on-line dealer for 90% of the brands we sell. We provide the lowest prices and the highest quality in the marketplace. Most importantly, we are the EXPERTS, so National Music Supply, Inc. can help you find the best solution for your individual needs.

International Shipping

National Music Supply, Inc. ships to most countries via USPS. Our shipping charge includes USPS Priority shipping, and handling. Our shipping process is mostly automated so we can ship your orders quickly.

International Shipping Costs DO NOT include duty taxes. You will be charged an additional duty charge upon receipt of package based on your countries rates. Sorry we WILL NOT mark as a gift in any circumstance!

For additional information on shipping, view our FAQ.