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PAYMENT INFORMATION
We accept PayPal as our preferred method of payment. We also accept Visa and Mastercard credit and debit cards. To pay with a credit card, choose "credit card" as your method of payment and call Toll Free 1-888-664-8787 or 954-983-4948 with your credit card info, eBay user name, and item number.
TO MAKE SURE WE SEND YOU THE RIGHT PART we will need a CONTACT PHONE NUMBER plus the following information. (1) the VIN (2) the mileage (3) the information on your ECM's label. The easiest way to send us this information over the web is through the "Ask seller a question" link which you'll find in the Meet the Seller box located on the top right corner of your screen. You may also call us to supply us with the needed info.
*LIFETIME WARRANTY INFORMATION
The computer that you purchase from this listing is eligible for a Lifetime Warranty that is good for as long as you own the vehicle. The warranty is NON-transferable. To validate your Lifetime Warranty, you must send us your old computer within 10 days after you receive your new one. If you need an extension on the return, please contact us. When you ship us your old part, be sure to include the PINK COPY of your invoice and use the PREPAID UPS SHIPPING label. If you do not use the prepaid label, please include it in the return package so that there is no confusion. The lifetime warranty covers your part from failure and damage EXCLUDING collision and flood damage. If the part is damaged due to an electrical short in your vehicle, you may be subject to a replacement charge. Please verify that your wiring harness and other components are in good condition before installing your part.
SHIPPING INFORMATION
SHIPPING TO USA CUSTOMERS We offer FREE UPS GROUND service to the lower 48 US states; this service includes a prepaid UPS GROUND shipping label to send us your old part. UPS 2nd Day Air and UPS Next Day Air service are available at checkout. Hawaii, Alaska and Puerto Rico are subject to a $29 surcharge for Ground shipping and $20 for Air shipping. Upon request, customers from Puerto Rico may also choose to have their orders shipped one-way with USPS Express mail for $29, the same price as the surcharge (follow the same guidelines as Canadian customers section below).
SHIPPING TO CANADIAN CUSTOMERS We will ship your purchase to Canada via United States Postal Service (USPS) Express Mail. The one-way shipping charge is $30. We cannot send a prepaid return label to Canada so you will have to make your own arrangements to send us your old computer within 30 days after you receive your new one. If you do not send us your old part,you may be subject to a core charge of up to $100 and your warranty will be void. We can also ship to Canada with UPS or DHL, please contact us before buying for more information.
SHIPPING TO ALL OTHER INTERNATIONAL CUSTOMERS If you are outside the US and Canada we will ship your purchase via United States Postal Service (USPS) Express Mail, UPS, or DHL. Please email or call for one-way shipping charges before you buy. We cannot send you a prepaid return label; you will have make your own arrangements to send us your old computer within 30 days after you receive your new one. If you do not send us your old part, you may be subject to a core charge of up to $100 and your warranty will be void.
Important notice for international customers
We carry software for international programming, but the internal structure of international parts may be substantially different than the US parts that we use. Because of this, international orders may be subject to an increased price and we may not be able to supply a replacement part. In the rare case that we can not supply a replacement, we can always remanufacture your original part and return it to you at a discounted price. Please supply your vehicle information to us before ordering so that we can verify that there will not be any complications.
RETURN POLICY
This is an electrical part. If you have any questions about this part, please email or call us before you buy. If you decide you do not want this part, you may return it within 14 days of delivery for a FULL REFUND OF THE PURCHASE PRICE minus shipping and handling. After 14 days your order may be subject to a 30% restocking fee. The returned part must be in same condition as when we shipped it to you. We do not pay return shipping charges, do not use the prepaid shipping label. If you ordered the wrong part we will exchange it for the correct part if you pay shipping.
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