|
Please Read Everything Carefully Before You Place A Bid.
Don't Hesitate To Email Us If You Have Any Question About Anything Of
Our Product. PLEASE DON'T BID IF YOU HAVE ANY DISAGREE WITH OUR
POLICY!!! NEGATIVE FEEDBACK WILL BE POSTED FOR NON-PAYING BIDDER !!!
How can you pay for the
auction if you are the buyer ?
Once this auction ends, we will send the
winning bidder an email with instructions for completing the purchase.
Buyers are highly recommended to use our Checkout for the fastest
services. Just click on the link in the email or go through the eBay
checkout. Notification will automatically send through email (the email
address that you registered eBay with) also. Please
email
us if you don't know what to do after winning the auction.
Payment expected within 7 days after auction ends. Product
availability not guaranteed after 7 days.
PAYPAL payment is for US. customer only and only ship to your Paypal
confirmed address, no exception.
For NON U.S. Buyers , PAYPAL payment (in USD) is the ONLY payment
method will be accepted.
Insufficient amount or information will delay the process of order,
please read the invoice carefully.
How long will it take for
the item shipped and arrived ?
Most likely, order will be process within
24 hours (except weekends and holidays) after payment is received. Please allow up to 3 business days for the item shipped. Usual transit
time from 3-14 days, depends on destination.
Any
installation guide come with the products ?
Most of our items do not
come with installation guide. Though some products may
come with instructions, they only serve as a guide.
Professional installation is highly recommended for all
products.
What should you do when you
receive a wrong , defect, damage, or dissatisfy product ?
Since all our products are sold as brand
new, all damaged products are considered damage during transit. Please inspect and hand-fit all items by
the time it arrive. Customer MUST contact us within 3 days after the
date of package arrived via email for all claims of shipment damage,
defects, missing parts, or dissatisfy. No claims will be accepted after
3 days, NO EXCEPTION.
If the product you
received is not what you purchased or it function as
intend due to manufacturer's defector whatsoever reason,
we will gladly replace it at no charge. However, it is
necessary that you can provide a photo to show us the
problem before we issue a return label for you. And we
must first receive the product, and examine the
defective item before an exchange, or refund is
processed.
When you received a damage or loss package,
please email us immediately
so that we can help you to solve the problem ASAP. Once
we receive your email, we may file a damage/loss
claim against the carrier. Replacement item will be
shipped out after we receive the approval confirmation
from the carrier. However, if the claim is denied, we
will NOT be responsible for the lost package. For the
damaged item, we will offer the buyer an exchange only.
Buyers are responsible for return shipping fee.
All auction sales are final. We can only issue an exchange for the
following reasons: Defected Item or wrong Item Shipped.
All returned item MUST obtain a Return
Merchandise Authorization (RMA) Number issued by us before returning.
RMA number must be clearly written down on the box/package. Item must be
returned and arrived within 14 days after RMA number is issued. Packages
unauthorized return will be refused.
Buyer is responsible for returning the item in its original condition
(must have all original parts and packaging, never install). Otherwise,
30% restocking fees will be charged.
Buyer is
responsible for return shipping costs and insurance under any
circumstance. All shipping and handling fee will not be returned in any
case.
What should
you do if there is fitment problem with your purchase ?
All of our items are made
by OE approved manufacturers and they were tested in
factory. However, it does happen sometimes because of
improper installation or wrong item purchase. If an item
is being returned due to fitting errors, we do ask
customer to provide a written report from professional
installers or shops stating what the problem is or we
will not accept the return.
Why my
purchase is different from what I saw online ?
Some products may vary
slightly due to lighting, picture angles, or monitor
resolution. You agree to these terms by conducting the
transaction. If you have questions, please contact us.
How do we
handle if the item out of stock ?
We try our best to have all items we list
and since all items are continually listed,
occasionally, due to high demand or human error we may
be temporarily out of stock. If this occurs, we will
contact you and ask if you would like to wait for the
part to be back in stock (usually 3-10 days), product
exchange or a full refund.
Is there
a 30 days money back guarantee ?
Yes!
It’s
our goal to provide 100% satisfaction to our customers.
If you are not satisfied with the products (you just
don't like it or it is not what you expected), you can
ship back the item in the 100% original brand new
condition for the refund of the ITEM PRICE only. Buyer
is responsible for the return shipping fee. Item must be
returned to our warehouse within 30 days upon the item
delivered date. "FREE SHIPPING" item will be charged 20%
of item price for restocking fee. Item must has their
original packaging, no signs of being installed or
mounted, used, cut wires or scratches. Item must be
original saleable condition (which is determined solely
by GT_RACERS). Fees may apply if item is determined as
not original condition.
Is there
any product warranty ?
Basically, all auction
items are sold "as is". However, we are willing to
provide our customer a limited 60 days warranty. That's
the reason why you need to buy from us. Warranty is for
EXCHANGE ONLY. All products come with a 60 days limited
warranty against manufacturers defects including bulbs,
LED outage, and water leak. No exchange will be issued
on products that have been damaged or improper use in
any way. Customers must pay for both way shipping for
product exchange.
Why & What happen if
the buyer send us a email when he/she has a problem &
didn't get our reply ?
We will ONLY answer email
during office hours ( Mon-Fri 11:00am - 6:00pm PST )
except holiday. All emails will be replied in the order
it was received the following business day. However, we
did receive some customers complain that they have not
received our emails. Mostly because our reply emails get
into the SPAM/JUNK mail box. So please check those mail
folder also or use the "contact seller" on your auction
page to contact us directly.
For our COMPLETED
payment, shipping, service, and warranty/return policy, please read our
" "
page
Hours:
Mon-Fri 11am-6pm PT. We do not answer emails, process orders or make
shipment on weekends and holidays.
CLICK HERE
FOR MORE
PRODUCTS SEARCH
~~ enjoy the 10% off of S&H fee for multiple
items purchase ~~
|
Back to home page
) 
Print
Report item
and your 
Contact the seller