We provide assistance in purchasing, please contact us at 888-755-0075 for help to prevent any ordering mistakes. All non-defective returns are subject to a 25% restocking fee or full value exchange minus shipping costs. Before returning any item, you must contact us for a RMA# within 7 days of your invoice date. The RMA# must be written or printed on outside of package. All items returned without a RMA# will be refused. Defective items may be returned for a exchange of the same item only. All items must be in "new" condition, in original packaging with all contents included. Any discrepancies could result in a delay or partial forfeiture of your credit. No credits or refunds will be issued until customer agrees to eBay's mutual return agreement. For all lighting products, please test item for factory defects prior to installation. No cancellation, refund, or exchanges on special order items. LuxeBuy will not be liable if you order the wrong product. If you receive a product that does not match the description in the eBay listing, please contact us immediately and we will resolve the issue and cover all fees. For any shipment that is refused or returned due to incorrect address provided by customer, you will be responsible for fees associated with reshipping item. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.