Please e-mail us at autoware302@verizon.net and let us know what is wrong, and how we can help. If you have any questions about the above item and its functions please email prior to purchase, buyer’s remorse and not knowing what fits your car are not valid return reasons; many cars have several different trims and options verify fitment prior to purchase. Items damaged in shipping require a picture of the item to be sent to autoware302@verizon.net within 7 days of receipt of the item, be sure to include your item number and user id. Faulty items can be exchanged for the same item. Since our pricing is so low, the buyer is responsible for return shipping charges. Just put the RA# on the outside of the box and once we receive your return an exchange item will be sent freight pre-paid back to you. Items returned without an RA (Return Authorization #) will be refused.