Scooters Originali, Inc wants to make sure you have the parts you need. With so many scooter models, so many years and so many similar items, we want to work with you to make sure returns are not a headache, but at the same time we want to protect ourselves from misuse of our good will.

1. You must contact us through Ebay for Return Authorization before returning any goods.

2. Please ship any returns to: Returns, Scooters Originali, Inc, 50 South Center Street, Unit 2, Orange, NJ, 07050. Please ship only via prepaid Standard Ground via UPS or by USPS parcel post. Returns sent via any other shipping method will only be credited with postage equal to the above approved methods. All returns are the property and responsibility of the shipper until received by Scooters Originali, Inc. Please use appropriate packaging and insure the package for complete value if you ship via USPS, or if the package has a value over $100 if shipped via UPS. Goods damaged en route back to Scooters Originali, Inc are the responsibility of the shipper. 

3. Replacement parts, if needed, can be sent immediately at full cost and credit will be issued once the original item has been received at Scooters Originali, Inc.

4. All returned parts will be subject to a 15% restocking fee, unless the returned part was shipped incorrectly due to Scooters Originali, Inc’s error.

5. Scooters Originali, Inc will grant a 14 day period for return of goods purchased through Ebay from date of merchandise shipment. 

6. Scooters Originali, Inc will not accept items for return that have been damaged during installation or use by the customer. 

7. Scooters Originali, Inc will not accept returns for: Electrical Items, Tools, Repair and Workshop Manuals, Parts Books.