We accept PayPal only. Please pay for the item through the eBay auction, do not send us a payment. Just click on the "Pay Now" button from your "My eBay" page to redirect you to checkout, or follow the checkout link that will be sent via email when the auction ends. Payment must clear within 10 days of auction close. After 10 days, we will open an Unpaid Item Dispute and file for a refund.

Illinois residents will be charged 7% sales tax.

Most items ship 1-3 business days within receipt of order.  In order to ensure timely delivery for our eBay customers, we ship via FedEx Ground or UPS Ground for most orders within the 50 U.S. states. When your order has shipped, we will email you a confirmation notice.

Orders to P.O. Boxes will be shipped via USPS at the same shipping price quoted in the listing.  If you would like to have your order to be shipped FedEx Ground, please provide a street address.

Please contact customer service about the availability of shipping to APO/FPO addresses.

Combining Orders:   We are not offering combined shipping at this time.

To keep our prices incredibly low, we need your help in minimizing returns. That's the kind of overhead that can drive up our costs which in turn we'd have to pass along in higher prices. So please double check that your order is correct before you hit the "Commit to Buy" button.

If you find that you made a mistake, or just plain changed your mind, you may return your parts as long as you get them back to us within 30 days of receiving your order.  They need to be in new and unused condition in the original packaging.  Rather than pass the cost of processing returns on to everyone in higher prices, we will reduce your refund by a 15% restocking fee.  Directions for returning your parts are detailed below.

Problem with your order? Our customer service team is consistently amazed at how few mistakes our warehouse crew makes when packing orders.  But we know it happens once in a while.  If we make a mistake, please make sure you include a note with your order describing the error and we will waive the restocking fee.

Damaged delivery?  If you notice the damage at the time of delivery, ask the delivery guy to wait while you check out the contents. If your parts are damaged, refuse the delivery. Then drop us an email and we'll start the process to get a new order shipped out to you. If you don't notice the damage until the carrier is gone, send us an email for instructions.

Return Instructions:  Please print a copy of your shipping confirmation email and place it into the box you are returning.  If you are returning multiple cartons please place a copy in "each" box to ensure that you are credited properly.

All returns must be packaged to avoid damage.
Ship postage pre-paid.  Return shipping charges are not refundable.
We recommend that you use UPS or FedEx so you have a tracking number.
You will receive an email from us within 4 business days of our warehouse receiving your package.
We will not be responsible for damaged returned merchandise.
Ship your return to this address:

CarParts Returns Department
763 Progress Parkway
LaSalle, IL 61301

Typically it takes 3-5 business days to process a returned item once it has been received at our warehouse. You will receive an e-mail confirmation once we have received your return. Certain items shipped from the manufacture must be inspected by the original shipper (Manufacturer) before the credit is issued which may require additional time before credit can be issued.  The return credit will be applied to your Paypal account.

Note:  Tires and Wheels have a separate return policy.  If you need to return tires, wheels, or a tire/wheel package there are restrictions that must be adhered to before return credit can be issued.  We will only accept returns within 30 days of delivery date.

Return freight charges will be deducted from your merchandise refund. Used, damaged, or non-saleable merchandise is not eligible for return.

Return Tires/Wheels Conditions:

Tires - May not be returned and will not be certified, if they have been mounted on wheels or sustained any physical or appearance damage.
Wheels - May not be returned and will not be certified, if tires have been mounted, lug nuts have been installed, or they have sustained any physical or appearance damage.

Tire & Wheel Packages - May not be returned and will not be certified if lug nuts have been installed, or they have sustained any physical or appearance damage. There is a $60 labor charge for dismount on all Tire & Wheel Packages returned.
Special Order Tires, Wheels or Tire/Wheel packages- May not be returned for refund or exchange.
Manufacturer's Warranties:  Tires and Wheels covered by a manufacturers' warranty are sold with the manufacturers' warranty extended to purchaser.  Other than applicable manufacturers' warranties, there are no warranties, expressed or implied, including any warranty or merchantability or fitness for a particular purpose.

We do not accept returns on the following items:

Service Manuals
CD Manuals
Special Orders Products
Auto Body Parts
Electrical Parts (If Plugged in or unsealed for any reason)
Hazardous Materials

Need assistance? Check out our Help section by clicking here or please contact us through the 'Ask Seller Question' link and include as much information as possible. One of our customer service representatives will get back to you within 24 hours (excluding weekends and holidays).