Your satisfaction is our goal; we stand behind all the products we sell. Unless it is our mistake, all returns are subject to a 15% restock fee. However, mistakes may happen and on such cases we will replace any wrong or defective item at no extra cost to the buyer. Please read our shipping and return policies carefully. Please make sure that the part you ordered fits before cutting, painting, altering or final installation. Return items must be in new unused condition and in original packaging. Altered items are not refundable or returnable. We shall issue a replacement for the defective part at no extra cost to the customer. If we cannot replace the defective item we will issue a full refund. However, the buyer is required to return the defective part at their own expense. Packing and Sending Your Return 1. Contact Customer Service at 1-815-562-4620 to obtain an RA (Return Authorization) number. 2. Pack the items in the original boxes together with the original packing slip (receipt). 3. Write the RA number on the outside of the shipping box. Items without RA will not be issued a replacement or refund. 4. Mail the package back to our corporate address. The buyer is responsible for the any return shipping cost incidental to the exchange. 5. Please note any return mailing labels obtained from us are valid for domestic returns only. In addition, if you use a mailing label provided by our Customer Service and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. 6. Your return will be processed as soon as the item is received and inspected. No Exchange after 14 days of receipt of merchandise. A buyer is allowed to exchange the original item only one (1) time for an item of equal or lesser value. You may call our Customer Service at 1-815-562-4620 for additional information.