What is your
complete company policy?
Our complete policy is posted in eBay me page. Please read everything
carefully before you place a bid. Don't hesitate to email us if you have any
question about anything of our product. Please don't bid if you have any
disagree with our policy.
Why have not
received your email reply?
We will ONLY answer email during office hours (Mon-Fri 10:00am - 6:00pm PST)
except holiday. All emails will be replied in the order it was received the
following business day. However, we did receive some customers complain that
they have not received our emails. Mostly because our reply emails get into
the SPAM/JUNK mail box. So please check those mail folders or use the
"contact seller" on your auction page to contact us directly.
I am an
international buyer, I would like to know who is going to pay the duty and
tax?
International buyers are responsible for all Brokerage Fees and Duty Tax.
These fees are not charged by us, and are not included in the total amount
of the auction. If you have any question regarding why you are being charged
this fee, please refer to your government official website. Brokerage fee
varies upon the value of the product, for rate information, please refer to
UPS/Fedex/USPS.
Do you have
the product in stock ?
Generally, we will have the item in stock for what we list. However, there
is still a slim chance that back order will happen. In this case, we will
offer you a full refund or product exchange within 7 days.
Why my
purchase is different from what I saw online?
Some products may vary slightly due to lighting, picture angles, or monitor
resolution. You agree to these terms by conducting the transaction. If you
have questions, please contact us.
What should
you do when you receive a wrong or defect item?
If the product you received is not what you purchased or it function as
intend due to manufacturer's defect or whatsoever reason, we will gladly
replace it at no charge. However, it is necessary that you can provide a
photo to show us the problem before we issue a return label for you. And we
must first receive the product, and examine the defective item before an
exchange, or refund is processed.
What should
you do when you receive a damage item?
Due to the nature of the products we sell, we inspect all packages prior to
shipping. All of our products are sold as brand new. All damaged products
are considered damaged during transit (even though outer box is not
damaged). Please inspect and hand-fit all items by the time it arrive.
Customer MUST contact us within 7 days after the date of package arrived. No
claims will be accepted after 7 days.
What should
you do if there is fitment problem with your purchase?
All of our items are made by OE approved manufacturers and they were tested
in factory. However, it does happen sometimes because of improper
installation or wrong item purchase. If an item is being returned due to
fitting errors, we do ask customer to provide a written report from
professional installers or shops stating what the problem is or we will not
accept the return.
Any
installation guide come with the products?
Most of our item does not come with installation guide. Though some products
may come with instructions, they only serve as a guide. Professional
installation is highly recommended for all products.
Is the
product street legal?
As state law varies from state to state, country to country, we cannot be
liable for any legal issues which may arise due to the use of products.
Buyer assumes responsibility for any violations of local laws and rules that
may result from use of our products. Please check your local laws and
research the item to make sure you are purchasing the correct items.
What can I
do if I am not satisfy with the product for whatever reason? Is there a 30
days money back guarantee?
Yes !
It? our goal to provide 100% satisfaction to our customers. If you are not
satisfied with the products for any reason (you can just don't like it or it
is not what I expected) within 30 days of receiving the item, we will offer
refund of the ITEM PRICE ONLY ("FREE SHIPPING" item will charge 20% fee) on
any unused items. Item must has their original packaging, no signs of being
installed or mounted, used, cut wires or scratches. Item must be original
saleable condition. (which is determined solely by Advance Aerosports)
Shipping and Handling are not refundable.
Is there
any product warranty?
Basically, all auction items are sold "as is". However, we are willing to
provide our customer a limited 60 days warranty. That's the reason why you
need to buy from us. Warranty is for EXCHANGE ONLY. All products come with a
60 days limited warranty against manufacturers defects including bulbs, LED
outage, and water leak. No exchange will be issued on products that have
been damaged or improper use in any way. Customers must pay for both way
shipping for product exchange. . |