We'd love to hear from you.  We will try to accommodate all questions to the best of our abilities.  If you do not get a reply, please check your Spam settings.  Please feel free to email us T2-racing@trinityglassoutlet.com   with the ebay item number(s). 

Office Hours : We are closed during weekends and national holidays. Emails received during weekends will be answered during the next business day. Our normal working hour is Mon-Fri 10:00-6:00pm PST, please take 24-48 hours to reply all of the email. Thank you for your understanding and we apologize for any inconvenience in this matter

Positive Feedback will be left as soon as your positive feedback is received. Your positive feedbacks are appreciated. We also appreciate your business and hope you will continue to be our customers. If you are at all unsatisfied with your transaction, please be sure to notify us right away. This way we can give the matter all the attention it deserves in order to solve any and all problems or questions until you are completely satisfied. Please contact our customer service at  (T2-racing@trinityglassoutlet.com ). Please leave us 5 STAR DSR with Positive feedback after you received the item. Thank you !!

If you want to return the item because the item defected ?

All return reports must be contacted by email with 7 days. Item must be returned within 15 days of receipt of goods. Buyer is responsible for return shipping fees. Items must be in their original condition and packaging  (must have all original parts and packaging, never install). All return products will requires a 25% restocking fee and buyer will need to handle all return shipping. For all return products must provide a Fedex shipping label, full name, address and email address. 

If the item got damaged during the transit:

If your item becomes damaged during transit to your residence, please keep the original packaging, all parts & accessories must be included. Anything missing will invalidate the return. Any alterations made to the original merchandise will also invalidate the return. Claims for broken items must be processed no later than 15 days of shipment shipping date. Please email your name, original shipping tracking number, shipping address, order number for the broken item. After receiving all information the damaged claims will be processed within 15 day, after the claim approved the replacement will send it as soon as possible. Please be patient, as all claims will be taken care of in a timely manner. Please email to us to get the RMA number or any question. Buyer is responsible for return shipping to us and we will pay for shipping back to you for the exchanged merchandise. 

If the order out of stock, how to be a handle?

T2-Racing try the best to have keep all item we list and since all items are continually listed.  Occasionally, due to high demand or human error or automatic listing error we maybe temporarily out of stock. If the occurs, we will contact you and ask you would like to wait for the part to be back in stock (It usually take 5-10 days) exchange product or a full refund. Please accept our apologize for this matter.

Please note that all return and cancellation, shipping and handling fees of all the orders are non-refundable. We don't accept return, refund or exchange will be issued on products that have been used, modified or painted in any way. All sales are final, items are sold on "As is" basis, no warranty coverage is expressed or implied unless otherwise stated in the product description.We have a less rate for return since we are inspect the product before we ship. Please