• Payment Options: Paypal
• Sale Tax Required for California Buyers.
• All item will ship by Fedex or USPS.
• Buyer is responsible for the shipping and handling fees.

Please do not use the paypal note field to indicate us to ship to other address.  The note there will not be read.

Payment must be received within 10 days as auction ended or order might be delayed or cancelled.

• All shipments are made via UPS or USPS either by USPS First-Class Mail (3-5 days) , USPS Priority Mail (2-3 days) or UPS Ground (3-7 days) depending on the types of products purchased. Majority of our orders will be ship within 3 business days.

• All items must be paid within 14 days, or an unpaid item notification will be filed, and item will not guaranteed in stock.

• We highly recommended professional installation for all products.  Installation instructions are not included in some products.  If item is claimed as not fit, professional proof is required.

• All sales are final, no refund is available if customers bid the wrong item.  We will exchange items only if the item is found defective on arrival or incorrect item was shipped. Please give us a reasonable amount of time for the exchange process.

• If item is found defective upon arrival, we will help to do the claim only if customer can provide pictures through email to show the defective part. We will not resend product before we get a confirmation claim from the shipping company or the returned item from customers. Please inspect products upon arrival, no claim will be honored 7 days after delivery. No return will be accepted 30 days after delivery.

• Any returned package without contacting us about the situation will be put on hold until we got more information.

• All return items must be in brand new condition & RMA number issue by our company which means the item is never installed and kept in the original packaging, otherwise a 20% restocking fees will be charged.

• Once the RMA number is issued, the buyer will have 30 days to return the item, if any items that is return after 30 days, the items are subject for rejection. If the items are returned without an RMA number.

• Please contact us if you cannot receive the item after 30 days by E-mail. We will contact the USPS or UPS. If they confirms the package lost, we will send the item to you again.

• Since all our products are sold as brand new, all damaged products are considered damage during transit. If you received a damaged or broken item, please contact us first so we can help you with the damage claim and the replacement shipping. Our customer representative will guide you step by step for the exchange process.

• All international buyers are responsible for duties and taxes, Canada buyer are also charged a custom/brokerage fees, these fees are not charged by from-zeroto, these fees are not included in the total amount of the auction. If you have any question regarding why you are being charged this fee, please refer to your government official website. Brokerage fee varies upon the value of the product, for rate information, please refer to UPS.

• In case the item is back order, we will inform our customers about the approximate wait time.  If customers do not want to wait, we will offer full refund and close the auction.

• Any question please E-mail us from-zero@live.com, All E-mail take us around 24 hours to respond to any E-mail.

• All E-mail take us around 24 hours to respond to any E-mail. Our business hours from 11:00am to 5:00pm PST. We are closed during the weekends and holidays, we do not answer any emails during that time.