Sales tax of 8.25% is applied to orders shipped to Texas.

Please remember if you win an auction or make an Octane Auto Supply eBay Store purchase, you are obligated under the terms of the eBay User Agreement.  If the e-mail address on your eBay account is not correct, you will not receive important messages from us and your order could be delayed.  If you do not receive e-mail from us after you win or purchase an item, please check your spam or junk mail folders, or the spam settings on your e-mail account.

After winning an auction, or completing a Buy It Now, Fixed Price or Octane Auto Supply eBay Store purchase, you will receive e-mail from both us and eBay notifying you that you won the item.  In the e-mail from us, checkout by clicking on the "CLICK HERE TO COMPLETE YOUR PURCHASE" button or the link.  If the item has a "Transport Method" of "Common Carrier Only," we will send you two invoices.  The first invoice will be for the purchase price only.  The second invoice will include the total amount, including the shipping cost, once we receive your address.

Checking out using our secure and easy-to-use system is the fastest way to process your order.  Your order could be delayed if you do not checkout using the button or link in the e-mail from us.

If you checkout immediately after winning your item and do not want to wait to receive the e-mail from us, you can still checkout using our secure and easy-to-use system by clicking on the "Other credit card services" button in the "Select a payment method" section at the bottom of the eBay "Review Your Purchase" page and then clicking on the "Continue" button.  That will take you to our checkout system.  If PayPal is your preferred payment method, you will still be able to use PayPal with our checkout system.

If you plan to make additional purchases that you would like combined into one shipment, you must wait until you receive the e-mail from us for the last item you purchased.  When you click on the "CLICK HERE TO COMPLETE YOUR PURCHASE" button or the link in the e-mail from us, you will be able to see on our checkout page all of the items you purchased.

If this item is being offered with a reserve price, the reserve price will not be disclosed.  Please visit our eBay Store Policies Web page for additional Bidding, Payment and Check-Out details for both US and international orders.

FEES, CHARGES, DISCOUNTS, DUTIES & TAXES

We do not pad our shipping prices and we do not charge a handling fee.

We offer a combined shipping discount if: 1) you order multiple items being shipped from the same facility, 2) the e-mail address on your eBay account is the same for all of the items you purchase, 3) the items are being shipped to the same address and 4) you checkout after all of the items have been purchased.

On international shipments, we do not collect any applicable customs brokerage fees, customs duties or taxes.  International customers are responsible for paying any applicable brokerage fees, customs duties and taxes.

ORDER TURNAROUND

We ship orders 1-2 days after payment clears, excluding weekends and holidays.

TRACKING

We will send you the shipment tracking number via e-mail after the order has been shipped.

COMMON CARRIER/MOTOR FREIGHT SHIPMENTS

Our shipping charge calculator only applies to items that do not have a "Transport Method" of "Common Carrier Only."  If the item has a "Transport Method" of "Common Carrier Only" the cost for shipping is determined after the item has been won or purchased, and we receive your address.  For "Common Carrier Only" items, we will send you two invoices.  The first invoice will be for the purchase price only.  The second invoice will include the total amount, including the shipping cost.  The cost to ship "Common Carrier Only" items typically costs $75.00-$175.00, depending on your address.  If you would like to know the exact amount to ship a "Common Carrier Only" item, please send us the eBay item number and your shipping address to custserv@octaneautosupply.com.

PICKUPS

We do not offer pick-up at our fulfillment centers, unless specifically referenced in the item description.

Please visit our eBay Store Policies Web page for additional Shipping details.  If you have any additional questions, please contact us at custserv@octaneautosupply.com.

Please check the item listing description to find out what the warranty and return policies are for this item, including any re-stocking fee.

For many items, installation by a knowledgeable technician to insure proper fit and function, and to avoid damage to the item and the vehicle is recommended.  If return privileges are offered on this item, the item must be returned in its original, unopened packaging, and cannot be used or installed.  Please be aware, for any returned item, which at our discretion, shows evidence of having been installed or used contrary to the manufacturers application or instructions, used in violation of any federal or state laws or regulations and/or subjected to improper handling, packaging or shipping by the customer, the return will not be eligible for a refund or exchange.  If an item(s) is returned that does not comply with our stated return policy, the return will not be processed.  By purchasing this item, you agree that our liability is limited to the amount invoiced for the applicable item.

Please visit our eBay Store Policies Web page for additional Returns details, including information on manufacturers' warranties, as well as Privacy and Feedback details, and answers to Frequently Asked Questions (FAQs).

We strive for excellent customer service and want you to be a satisfied customer.  We will leave positive feedback for you after you have paid for your item(s) and the order has been shipped.  Our goal is a score of 5 out of 5 on all of the eBay Detailed Seller Rating categories.  If you do not think we earned a 5 out of 5 on any of the eBay Detailed Seller Rating categories, PLEASE let us know before you rate us so we can have the opportunity to respond to your concerns.  We can be reached by e-mail at cs@octaneautosupply.com or telephone at 888.634.2460.

Octane Auto Supply offers brand-name automotive parts and accessories to eBay customers looking for customer service, value and selection.  We believe an informed customer is a satisfied buyer, so we make every effort to provide as much information as possible in our item listings and descriptions, and kindly ask that you take some time to familiarize yourself with our policies included here and on our eBay Store Policies Web page.

If you cannot find answers to your questions here or you are looking for a particular item that you cannot find using our search feature, we invite you to contact us by e-mail at cs@octaneautosupply.com or telephone at 888.634.2460.  Please be sure to include the eBay auction number in your e-mail if your have a question about a specific item listing.