We stand behind every product we sell. If you're not pleased with your purchase, we'll be happy to give an exchange or refund the product price less S&H within 30 days. Contact us first for return authorization before you ship back the package. Additionally, the product must be in its original
condition: including box, packaging, and all other accessories. No refund will be made for damaged parts. If we send the wrong item, we will take care of everything for exchange. If buyer places the wrong order, we accept exchange or refund money on item with 15% restocking fee and shipping is nonrefundable.
If Item is damaged or not working on arrival, please
report the item to us within 7 days of receiving the
defective product so we can issue a exchange.
By bidding on this item, you agree that you have asked all questions and understand the product being sold; You agree that you have confirmed with your auto and/or wheel manufacturer the fitment of this item and have read this action listing in its entirety.
Installation- Some of our parts are direct from EUROPE or ASIA which may need modification to install. Most of the items do not have installation instructions. We recommend professional installation if you have any questions about the product.
Please note: It is imperative that bidders understand the items are vehicle related and require installation and vehicle knowledge. They are not like shoes that you can buy on eBay and just put on your feet. Installation skill and experience varies so it is recommended the item is installed professionally (beware some shops are worse than others). We are not responsible if you or your shop cannot install the items properly. Do research on your car specific forums or find a shop that is specialized in aftermarket installs and knows your specific model. Those are the best places to have it installed. We wish all the tuner parts we sell were as simple as putting Shoes on your feet but they are not. Keep in mind, we do not make the products. We do our job which is to get you the best price possible and ship it out fast.
Please inspect all your order(s) upon receipt. Customer MUST contact us within 7 days after the date of package arrived via email for all claims of shipment damage, defects, missing parts, or dissatisfy. No claims will be accepted after 7 days.
If customer receives damaged or wrong item(s), please email us immediately. We will help you step by step for the exchange process. It may be necessary for us to look at the item you received in order to process the return, so digital pictures may be required for most of the cases.
We offer a 30 Day Limited Warranty for this item. We allow bidders to return the unused item for a REFUND of item price (Shipping, handling and insurance fees are non refundable). If Item is damaged or not working on arrival, please report the item to us within 7 days of receiving the defective product so we can issue a exchange.
Please contact us to request a return authorization. Please include your name, auction number, and reason for return in the email. All items returned must contain all original packaging materials.
Please carefully repack the item. Items returned will be tested and if found defective, we will be shipped a new replacement unit immediately. In the event that a suitable replacement is not available a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is not found defective or damaged, the item will be sent back to the buyer at buyer’s expense. Items returned without our authorization will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable.
By bidding on this item, you agree that you have asked all questions and understand the product being sold; You agree that you have confirmed with your auto and/or wheel manufacturer the fitment of this item and have read this action listing in its entirety.
Installation- Some of our parts are direct from EUROPE or ASIA which may need modification to install. Most of the items do not have installation instructions. We recommend professional installation if you have any questions about the product.
Please note: It is imperative that bidders understand the items are vehicle related and require installation and vehicle knowledge. They are not like shoes that you can buy on eBay and just put on your feet. Installation skill and experience varies so it is recommended the item is installed professionally (beware some shops are worse than others). We are not responsible if you or your shop cannot install the items properly. Do research on your car specific forums or find a shop that is specialized in aftermarket installs and knows your specific model. Those are the best places to have it installed. We wish all the tuner parts we sell were as simple as putting Shoes on your feet but they are not. Keep in mind, we do not make the products. We do our job which is to get you the best price possible and ship it out fast.
Please inspect all your order(s) upon receipt. Customer MUST contact us within 7 days after the date of package arrived via email for all claims of shipment damage, defects, missing parts, or dissatisfy. No claims will be accepted after 7 days.
If customer receives damaged or wrong item(s), please email us immediately. We will help you step by step for the exchange process. It may be necessary for us to look at the item you received in order to process the return, so digital pictures may be required for most of the cases.
OPTIONAL INSURANCE: (US customers only)
If customer purchases the optional insurance, we will send a prepaid shipping label to the customer. You can take the item to the drop off location to return the item back to us. Once the item is back to our warehouse, we will exchange the perfect item to the customer and we will pay for the reshipping fee. Therefore, for customers who purchased the insurance, they are guarantee to get the perfect item even the product is broken during the shipping process.
If customer does not purchase the insurance, and in case the item is damaged upon arrival, customer is responsible for shipping the item back to us; on the other hand, we will pay for the shipping fee to reship the item; however, we will reship the item after carrier company approved for the damage claim, and the claim usually takes 1-2 weeks for processing.
How we calculate the insurance:
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1) The insurance rate for the item price within $0.01-$50 will be $2.
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2) The insurance rate for the item price of $50.01+ : $2 of the initial $50.00, plus 2% of the remaining closing value balance.
For example, if the price for the item is $60, the optional insurance will be ($2 + 10x$0.02)= $2.2
| Who pays for return shipping fee when... |
With insurance |
Without insurance |
|
Damage |
Seller will pay |
Buyer will pay |
|
Wrong Item |
Seller will pay |
Seller will pay |
|
If the item is lost in transit |
Seller will pay, but need to verify address |
We will reship only if the claim is approved; Seller is responsible for the reshipping fee |
|
If the item needs to be refunded due to item is defective |
Full refund will be issued |
Will refund the full amount minus the shipping fee |
Customer Service
Please feel free to contact us. Please be sure to reference the eBay AUCTION NUMBER that you are bidding on with ALL correspondence. Please understand that if you contact us outside our business hours, we will not be able to reply until we get back into the office the next business day.
Our business hours are: 10AM to 6PM Pacific Time. Monday to Friday (excluding Holidays) - We do not answer any emails over the weekends and holidays. All emails will be replied in the order it was received on the following business day.
** Attention Hotmail, AOL, Yahoo & MSN e-mail account holders ** These email systems are known to occasionally block incoming emails or filter to the SPAM folder from eBay or eBay sellers. If you never hear from us, please go request our phone number from ebay and call us directly.
If you have questions about items that we carry, or do not see what you are specifically looking for, click the store link above to search our ENTIRE inventory.
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