Customer satisfaction is our highest priority. If you are unsatisfied with your product or service, please feel free to contact us at (888) 808-AEON or email us at aeonimports@gmail.com so we can address your needs. Thank you! - We guarantee all our products are 100% brand new. Damaged: If the product is damaged upon arrival, please email a digital photo of the item and of the box it came in. We will file a Damage Claim to the shipping company. After the claim has been approved, we will re-ship the item at no cost to the buyer. Defect: If the product is defective upon arrival, please email us immediately with a picture of the product and the defective characteristic, and we will assist you with the returning process. We will issue a prepaid return shipping label and will pay for the re-shipping charge. We can only ship the item out once the defect item is back in our possession, so if this is a replacement, we highly suggest to keep your original item. Lost: If the package is lost in transit, a replacement or refund will only be issued after a Lost Claim has been approved by the shipping company. Incorrect Item: If buyer received an incorrect item by our default,please email us with a digital photo of the item and of the box it came in. We will issue a prepaid return shipping label and will be responsible for the re-shipping charge. (Domestic shipment only). If buyer purchased the wrong itemby error and wants a return, the shipping and handling charge is not refundable, the buyer will be responsible for the return shipping charge and a 15% restocking fee (15% of the item cost). The item will be inspected prior to refund given. The item must be in "new" condition with no damage. Most of our products do not come with instructions, professional installation is highly recommended. Buyer assumes all risk on shipment and usage. We are not professional mechanics and we only offer limited technical assistances at this time. We cannot offer advice on installation or modification unless we are 100% sure about the answer, however we will do our best to offer you suggestions on how to resolve any issues you might experience. We highly recommended professional install for all items. We post all of the information the manufacturer provides us for your convenience. On some occasions, we might contact the manufacturer for additional information to help you with the products. We will do our best to help you with whatever issues you may have. All claims must be filled within 7 days of receiving the product. Lifetime Warranty - Our Lifetime Warranty covers any and all manufacturer defects under normal use and service, but not including wear and tear. We will replace the parts free of charge for any reasonnot caused by collision or installation, other human intervention, or physical damage for as long as the purchaser owns the vehicle in which the part was originally installed and with the following conditions: This warranty limits the remedy of repair or replacement of any defective parts at the sole discretion of Aeon Imports. Purchasers remedy does not include any unauthorized labor, material, or transportation charges. This warranty covers the parts supplied by Aeon Imports, but does not include labor and materials of any kind not furnished by Aeon Imports.This warranty is extended to and enforceable only by the first purchaser at retail. Aeon Imports will send the replacement to you free of shipping. This warranty gives you specific legal rights and you may have other rights that vary state to state. Some states do not allow limitations on implied warranties and/or limitations or incidental or consequential damages, so some of the limitations above may not apply to you. Purchaser must first arbitrate any dispute or claim arising out of the breach of this warranty agreement, under the arbitration laws of the State of California and the rules of the American Arbitration Association, prior to commencing any lawsuit against company. Thank you for visiting our listing. If you have any questions please feel free to call us at (888) 808-AEON |