Sales invoice must accompany ALL returns, warranties and cores. All returns must have RMA number issued by Gripforce. All authorized merchandise MUST be returned in original packaging, unused and in resellable condition. No refund or exchanges for items over 30 calendar days from the date of receipt. Absolutely NO return or exchange on merchandise that shows signs of having been used, installed, or mounted. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.

Shortage and damage claims must be made within 5 working days from the receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Gripforce cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Gripforce.

Warranty
Hawk Performance will warranty products to be free of defects from workmanship and materials. This warranty does not apply to normal wear or damage caused by negligence, lack of maintenance, accident, abnormal operations, or improper installation or service. All valid warranty claims will be replaced/reimbursed with Hawk Performance brake pads of equal or greater value.
Restocking Fee
A 25% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. A 15% cancellation penalty fee will be applied to all cancellations of unshipped orders for any reason except if the product is not in stock, or we are unable to process the order due to our error(s) or mistake(s).