MISSION STATEMENT:

• Customer service is the most important to us. We do our very best to please every customers we have and look forward to dealing with future customers. Before posting a negative feedback, we do ask that you please give our Customer Service Department a chance to assist you in resolving your issue first. We guarantee a response within 24 hours (unless it is on National Holidays) . We promise we will do our best to ensure your experience with our company is a positive one.

• Before bidding on our items we ask that you read over everything on our auction page. If you still have problems or questions, feel free to contact us the following e-mail address: speedinfiniti@yahoo.com.

• We also reserve the right to refuse service to any unreasonable customers.

BUYERS WHO HAVE COMPLETED THE BIDDING FOR THE ABOVE ITEM HAS COME TO AN AGREEMENT TO
SPEED INFINITI'S POLICY GUIDES 

SHIPPING REGULATIONS:

• Please note that all shipping fees includes a handling fee. Shipping fee is not negotiable.

• Orders with insufficient payments will be placed on hold until buyers complete the full amount.

• All orders will be processed within 2 business days when the full payment is received.

• Incomplete shipping address will also be delayed until it is verified by the buyers.

• Insurance is highly recommended (OPTIONAL) in case of a delivery damage/lost/stolen package. We will not be responsible for any packages without an insurance.

• All Domestic damaged/lost/stolen packages with insurance requires a 1-2 weeks claiming period.

      ATTENTION ALL CANADA/INTERNATIONAL BUYERS...

• All International lost/stolen packages with insurance can only be claimed after 45 days of the shipping date (USPS  POLICY).

• All International damaged packages with insurance also requires a 1-2 weeks claiming period.

• All packages shipped to Canada is shipped via UPS (Only large packages will be shipped via USPS).

• All Canada/International buyers are responsible for any required additional/duty/custom/brokerage fees (NOT REFUNDABLE) upon arriving the country, we strongly recommend you do a little research first before purchasing this items.

• Canada buyers cannot select PO BOX as a shipping method.

• Please note all International shipping usually takes longer than Domestic shipping to arrive at desired destination.

REFUND/EXCHANGE REGULATIONS: 

      ALL SALES ARE FINAL THEREFORE...

• We sell our products as advertised. Pictures other than the actual product is only for reference.

• Since no installation guide is included, we strongly recommend you seek for professional's advice.

• We examine all of our products before packaging, if a damage problem occurs (including the interior/exterior damage of the package is regarded as shipping damage) , please report to Speed Infiniti instantly.

• Defective items must be reported within 7 days, starting from the delivered date shown on UPS/USPS website. No returns or exchanges will be accepted after the 7 days deadline (WARRANTY NOT INCLUDED).

• All approved returning packages for a refund/exchange must be in perfect condition meaning, but not limited to, no signs of attempt installation, not customized, not painted, not scratched. All buyers must be responsible for confirming the fitment accuracy and application before installation.

• Non-approved returned packages will receive item price refund only..

• All accidental/unintentional/wrong bids are subject to a 20% restocking fee on item price only (NO EXCEPTIONS).

FEEDBACKS:

      WE LOVE ALL OF OUR CUSTOMERS THEREFORE...

• We will really appreciate if our customers can leave A+ feedback comment after receiving the product.

• We will also leave a positive feedback once we have received A+ from our customers.

CONTACT INFORMATION:

      IF YOU NEED TO REACH US...

• Payment instruction & confirmation will be emailed at the end of an auction to the highest bidder.

• Feel free to email us at speedinfiniti@yahoo.com with any questions. Please remember to include the eBay item number and user ID.

• Please note that e-mails will be responded by our Customer Representatives on Monday ~ Friday 10:00AM-5:00PM Standard Pacific Time.

• Due to the huge amount of e-mails we receive daily, please kindly allow sometime for our Customer Representative to respond to your concerns.

• There are times when we do not receive comments from buyers like you. Reason for those are that some emails do become SPAMS/JUNKS. To better assist our customers, please use the "CONTACT SELLER" option on your auction page or give us a call.

BUYERS WHO HAVE COMPLETED THE BIDDING FOR THE ABOVE ITEM HAS COME TO AN AGREEMENT TO
SPEED INFINITI'S POLICY GUIDES 

RETURN POLICY:

All shipping and handling fees are non-refundable in any circumstances, unless it is approved by Return Department.

Please allow 10-15 business days for Return Department to process all the return transaction if the case is approved by proven evidence.

Items with Free Shipping are subject to 25% restocking fee for any return case.