Sales invoice must accompany ALL returns, warranties and cores. All authorized merchandise MUST be returned in original packaging, unused and in resellable condition. No refund or exchanges for items over 30 calendar days from the date of receipt. Absolutely NO return or exchange on merchandise that shows signs of having been used, installed, or mounted. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.
Shortage and damage claims must be made within 5 working days from the receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Gripforce cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Gripforce. A 25% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. Exchanges are subject to 15% restocking fee. A 10% cancellation penalty fee will be applied to all cancellations of unshipped orders for any reason except if the product is not in stock, or we are unable to process the order due to our error(s) or mistake(s). Any products returned without a Return Authorization Number will be refused.

Warranty / Defect Claims
All warranty claims must be made through Gripforce prior to shipping the product back. The buyer must first contact Gripforce via phone or email to begin the warranty / defective claim process. A RMA number will be issued of the product is defective or in need of further inspection. Upon receipt of the product Gripforce will forward the product to the manufacturer for inspection and testing. If the product is determined to be defective, Gripforce will issue a full refund for the product and all incurred shipping charges. Any labor, installation, transportation and other costs can not and will not be refunded or compensated.