Direct from Japan is located in the center of high technologies of Tokyo, and sell Japanese products since 1998. Our goal is to offer the best services for our customer and a complete security for all of the transactions. If you want to learn more about us, just click here.

Just after you won the auction, an email with checkout procedure will be sent to your eBay registered email address. All payments must go through Ebay and Paypal to be fullfiled.

We only accept the PayPal payment methods.
Payments are expected within 5 days after the last winning auction is closed. Unpaid item (UPI) complaint will be filed with Ebay upon non-receipt of payment.
Bidding on multiple auctions. Simply wait until all of the auctions have ended, and complete the checkout from the most recent email that you received from us.
Once you have completed the checkout, you will not be able to combine any additional auctions. We start to process and rush your order once checkout is completed.

Direct from Japan sell computers and high-tech products for many years, and so we make everything to lesser any warranties constraints. That is why we offer you, with any products, theses services:

All shipping fees for the return to Japan, and the reshipment are paid by Direct from Japan.
For all of our products we offer you a technical assistance by e-mail 24h/24 and 7 days per week. You can ask us anything about installation or use of the system.
Every new product have a one-year warranty, and for second-hands 3 to 6 months (just contact us for any details).
You can order a 3 years warranty extension for almost all of our products, just look at it on our store.
You can connect to our support page to download drivers, check any information.

The warranty only cover products with no damages due to a bad utilization of the product have to be in a decent condition (physical damage, dropping, spillage, electric shock, etc). For the dead pixels on LCD screens, the warranty is covered from a number of pixels determined by the manufacturer. Check his website to know this number.

Please note that Direct from Japan may, at its discretion, repair or replace a faulty unit depending of the damages. To return us a product, just contact our customer and we take everything in charge!

The buyer is in charge of all shipping fees.

All of our products are shipped fully insured by EMS Express service from Japan. The buyer have to sign for merchandise upon delivery and international buyers are fully responsible for all customs duties and fees. If you purchase an item as a gift, please inform us as we want to help you.

All shipping can be followed by tracking numbers and we provide this tracking number for all customers on Paypal or Ebay.

Please read them carefully.

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

Click here to read our full conditions.

Our customer service is open 24h a days, 7 days per week. You can contact us before buying an item if you have any questions (about our terms or for information on our products) and also for any question about an existing order.

Just send a message by "SEND A MESSAGE" or "ask seller a question" and we will do anything to answer within 12 hours. Your satisfaction is our goal; we stand behind all the products that we sell. Contact us immediately if you have any problems. We answer all questions in a maximum of 24 hours. We only welcome serious bidders. Please make sure you will pay by PAYPAL before you place a bid. If you have 0 feedback please contact us.