live coral, common starfish, saltwater tank. reef safe.

                                  OUR LIVE ARRIVAL GUARANTEE:
It is fact that we are out of control to the shippers handling, However, we want you to shop here with confidence so we back all of our products by our "LIVE ARRIVAL GUARANTEE". To qualify you MUST adhere to the following explicit guidelines. Not doing so voids our guarantee. In the unlikely event that a coral arrives to you D.O.A (DEAD ON ARRIVAL) you must contact us within 2 HOURS of receipt with clear pictures Send your e-mail with pictures to cramerdana@aol.com. NOT DOING SO VOIDS THIS GUARANTEE.All pictures MUST be taken clear and in focus. 1. You must include at least one clear picture which shows both the D.O.A. coral and the inner bag un-opened. Another picture must show clear close up of the dead coral in the un-opened bag. Last picture must show condition of box and/or packing material.
Take a photo of any USPS notice that you may have received which will help with our consideration.
Only send clear pictures that shows the D.O.A.item's. If your photos are unsatisfactory, we ask that you follow any request from us for additional pictures. Credit TOWARD YOUR NEXT PURCHASE or replacement is our choice. Credit amount to be issued will be determined on purchase price only. Credit will NOT cover S&H fee, box fee, or heat/ice pack(s) fee. Buyer will be responsible for shipping of future replacements to him/her.
Our live arrival guarantee is void if the shipper does not make a NEXT DAY EXPRESS delivery within the commitment time to the correct shipping address and/or the buyer is not home to accept the package on first attempt. Buyer should contact their local Post Office if there were any errors made by the USPS and arrange for immediate pick up.

Shipping!!!

Shipping will be via United States Postal Service (USPS) Express. You my request fedex,DHL,UPS at added expense to listing quote in most cases.. Express is guaranteed next day to most locations. We have been doing this for some time with very few losses and a great feed back score. Styrofoam box's are used in cases that require us to do so. The box is filled with packing material to prevent bag movement. We double bag and we wrap the bags in newspaper for additional insulation. If needed a heat/ice pack is placed and the box is taped shut for shipment. Be confident that we do everything that we possibly can to ensure that the items get to you alive. This is why we offer "OUR LIVE ARRIVAL GUARANTEE" We usually ship on one of the following days Monday, Tuesday, or Wednesday (our choice). This lessens the chance that the items will get stuck in a warehouse somewhere over a long weekend. Any special shipping request MUST be agreed and discussed PRIOR to bidding. We are not responsible for any shipping delays/errors caused by the shipper, bad weather, or any unforeseen event .
We only ship to the continental USA. We will use an account with DHL<fedex or UPS you might have.
COMBINED SHIPPING POLICY:

We combine shipping on multiple items won in a single box so that you may save greatly on shipping costs. Just email me to get the quote for the items you want.   $14.00 shipping for Florida buyers only ,this is overnight shipping.