Mally Beauty Eye Shadow Duo, Pretty Lady

E-mails and Shipping: We answer e-mails once a day Monday-Friday. We pack and ship items each day between 8 am and 10 am Monday- Friday (except when post office is closed for holidays). Items purchased after 10 am will be shipped the next business day. If we are on vacation it will be noted on all listings. You may purchase during our vacation however you item will not be shipped until our return. Combined Shipping: We will offer combined shipping as often as we can. Some items are too large to offer this service. If no combined shipping is available it will be stated. Shipping Charges: At times shipping charges do seem high. We put in the weight of the item and the post office calculates the charges. We do our best to keep weights as true as possible. If the charges seem out of line, let us know and we will check to see if there is a mistake in weight. I have made mistakes on weights before but they have always been in favor of the buyer. Be aware that postal fees went up on May 1, 2009 and the calculations on E-bay will reflect this increase. Some other sellers list low or free shipping but usually increase their price of the item. So please make sure to consider the selling price + the shipping fee when you buy. If you do not like the price + shipping, then please do not buy. The shipping price cannot be changed after purchase. Damage during Shipment: We are not responsible for damage or lost items during shipment. We will make sure the item is in good working condition and is packed correctly. If you are concerned about damage during shipment, PLEASE BUY INSURANCE. In the event of damage during shipping, you will make a claim from the postal service. We will provide you with tracking information. We will not make the claim on your behalf. Addresses: Addresses need to be confirmed. Please make sure you have current address in Pay pal and E-bay files. Buyer will be responsible for all charges if a confirmed address is not provided. Return Policy: All sales are final unless item is significantly not as described. We are not perfect so if we send the incorrect item, let us know and you will be sent the correct item. We sell New and Shelf Pull items and occasionally Used Items. If the item is a shelf pull item, the packaging may be missing, bent, torn, cut and/or taped. Slightly mistreated original boxes are not adequate reason for a return. Some items are opened to check their function and/or to make sure all accessories are there. This does not mean they are not new. All items are new unless stated in the description. We do our best to make sure all items are new but some minor blemishes might not have been noticed. If the item is used it will be stated. It is your responsibility to check the compatibility of software, electronics and water filters as well as sizes of clothing and shoes. Make sure you are buying the correct item you need. No refunds if you choose the wrong item. In the event the buyer is still not satisfied with the item, we can accept a return but a restocking fee of 15% will be applied to the final bid price. Shipping and handling charges are not refundable. Failure to read the description is not adequate reason for a full refund. Any returned item has to be in its original condition or a 30% damaged return item fee will be applied. Significantly damaged items will not be accepted for return. Skincare, cosmetics, water filters, shoes, herbal products, underwear and other items where sanitation would be an issue cannot be returned.