15.31CT DIAMOND 14KT WHITE GOLD TENNIS NECKLACE~VS1 F

We accept only Paypal. We do not offer layaway, independent financing or accept Escrow payments. Please do not email requesting payment methods other than those stated as acceptable, as we do not respond to these requests.

All Paypal payments MUST be eligible for the Paypal Protection Policy. If the transaction is ineligible we will refund the payment and ask you meet the requirements set by Paypal or use an alternate acceptable payment method.

Payment is due within 5 days of the end of the auction. We are flexible in certain instances so please contact us if you have any questions or concerns. Non paying bidders are reported to Ebay and will receive negative feedback.

We usually ship within 24 hours of completed payment, Monday thru Friday only ~ Items requiring sizing or modification may take an additional day to ship ~ We ship via UPS 2nd Day Preferred only and the majority of our shipments arrive Next Day to most destinations ~ A signature is required for all deliveries ~ UPS will accommodate evening deliveries when requested ~ No Saturday deliveries ~ We do not ship to  gift, work or alternate addresses provided by Paypal as 'ok to ship" ~ We do not ship to PO Boxes ~ APO customers kindly contact us regarding military shipments ~ International customers please contact us regarding shipping policies and pricing ~ Customs and brokerage fees are assessed on all International jewelry shipments~

RETURN POLICY:

We offer a 7 day money back refund if you are not satisfied for any reason, (less shipping and handling charges). Items must be in original condition, with no resizing or modifications and tags still attached.  Modified/resized items that are returned for a refund are charged a $35 restocking fee.
You must contact us within 48 hours of receipt of item to authorize refund and obtain R.A.N (return authorization number). No returns without prior authorization. Items must be returned within 7 days of receipt to obtain money back refund. Item must be shipped back to us via original shipping company, with insurance covering full purchase price. We are not responsible for any loss or damage to any item during return transit. Due to the excessive delays and tax charges that may be imposed by customs and excise we do not offer refunds on international shipments and purchases.

CONDITION:

All items are Guaranteed to be brand new from the manufacturer. All purchases include a deluxe gift box and Appraisal Certificate stating the item details and estimated retail price.

GUARANTEE:

We guarantee all of our items to be as accurate to description details as possible. All gold is solid 14kt (except where 18kt may be specified) with no overlay, plating, bonding or filling. All diamonds and precious stones are natural mined stones, no synthetic, lab created or enhancements are ever used.

LOOK AFTER THE CUSTOMER AND THE BUSINESS WILL TAKE CARE OF ITSELF

Our dedicated staff at Dee Jay Jewelers believes this creed wholeheartedly and our Number One goal is customer satisfaction, YOUR SATISFACTION. We strive to bring a Personal Touch to the incredibly impersonal world of Internet shopping. Jewelry is an extremely personal choice, and shows to the world an extension of your style, individuality and personality. We offer a wide selection of unique, high quality pieces to suit all tastes. We promise that you will receive the service and quality of a local retail Jeweler, only without paying the retail prices they have to charge to cover their overheads. We are direct manufacturers, creating many of our items here in the USA. For our more exotic pieces, we directly import gorgeous jewelry from countries such as Italy, Thailand, Singapore and Turkey. With no middleman to gouge the prices, we sell directly to you at the same prices we offer the Jewelry Industry.

We are  2nd generation family of jewelers, who began learning the 'ins and outs' of the jewelry industry by helping out in our family store. After gaining extensive knowledge and the necessary education, we established our own business in 1981, and have been serving the jewelry industry at the wholesale level for over 25 years. We have built a vast network of retailer clients nationwide over the years and now offer our products directly to the public. Our staff consists of world class jewelry designers and Certified gemologists that inspect each item to ensure our products meet the superior quality that our customers demand and expect.

We are a highly rated member of the Jewelers Board of Trade registry and members of the Jewelers Association and JCK.

If you have questions about any of our items please contact us via Ebay message system for the fastest response. Our office is open Monday thru Friday, 9am - 6pm P.S.T. Our dedicated staff is available on weekends and most holidays to answer your questions, but responses may be delayed.

Or email us questions to customerservice@deejayjewelers.com

As we are a busy wholesale office all inquiries are currently answered by email only. Our phone number is available to purchasing customers at checkout.

All ebay listings may be viewed at store.auctiva.com/deejayjewelers