NEW AOC 19" Inch Flat-Panel LCD Computer PC Monitor

- Blu utilizes a standard *14-day* return policy on all non-defective merchandise unless otherwise specifically indicated (per manufacturers regulations). And in those cases, the manufacturer themselves would handle any request.

- To cover service charges, for any merchandise that would be returned, a 15-20% return fee will be assessed (of just the item's price alone, not the transaction total, where indicated). Original and return shipping fees are unfortunately non-refundable.

- Returns of course can and will be accepted just as long as these minimum requirements are met:

1. All original packaging and accessories are intact (and don't worry if you had opened the plastic packaging of your item, and cleanly cuts are recommend upon doing so).

2. The return request itself is officially made within a 14-day period from receipt of item.

3. Obtain an authorized RA# (and this can be done, along with your request, by simply shooting an email over to: support@theskyblu.com, stating your eBay ID, eBay Item # and basic brief outline of problem)

*!! Important tip on RMA's !!* : Non-defective product will only be accepted in resalable condition with all its original packaging. And remember, DO NOT write the RA number that you receive on to the original product packaging (instead, write this legibly on the shipping label itself, or on the box near the shipping label, but making sure you don't accidentally write over barcodes/numbers etc. - e.g. RA# xxx), this will make the product ineligible for resale, and more importantly, your refund!

- Once the RMA request is received and processed and you have obtained your official number, you will also be simultaneously given our Returns Warehouse mailing address for your package.

(*Our Returns Warehouse must physically receive your standard return item within *30 days from date of original order, NOT the return 'request date'!)

-Return Authorization numbers are good for fourteen (14) days and expire thereafter. Any products received after the expiration date will be refused and you still would forfeit the shipping costs!

All payments and refunds for The Sky Blu are made via PayPal.

- TSB*'s PayPal Payment Address: paypalsales@theskyblu.com (please do not send any special requests to this email) - instead, send questions or concerns to: support@theskyblu.com

TheSkyBlu is only shipping to the US 50 States at this time! (NO PO BOXES - NO APO/FPO's) For security, we can only ship purchases to the address given on payment receipt at time of checkout. Please make all necessary changes/updates to your payment and eBay accounts prior to purchase as we will not honor any separate requests for alternate ship-to locations. ***Recipients in Hawaii and Alaska are required to inquire about, and add correct amounts during checkout, where indicated. If you are in Hawaii or Alaska and also require multiple items, again please contact sales at: support@theskyblu.com to receive correct amounts.

- Service methods provided are Priority and First Class Mail® by USPS, FedEx Ground®, and through UPS we go standard Ground service, or even Next Day Air® if need be. Your invaluable tracking info will also be promptly delivered.

- With our automatic package insurance protection policy for items $100.01 and over (UPS automatically covers you $100 and below), damages and losses are the responsibility of the carrier (*UPS ONLY - USPS and FedEx are excluded from this as their packages are uninsured, and these damages and losses are your sole amenability!) once the ordered shipment has been sent out. You are responsible for making damage/loss claims with the appropriate carrier as soon as the damage/loss is detected. For damage claims, please save all of your packaging, it must be available for inspection by UPS.

- Regardless of insurance, a UPS/USPS/FedEx delivery record will be conclusive proof of delivery as all of your $249.99 and lower valued purchases are sent out by default with 'Shipper Release', which authorizes a delivery without a signature requirement. TheSkyBlu does not accept any liability for loss or damage to the package(s) after delivery.

-If you are uncomfortable with having UPS/FedEx just leave your package at your doorstep because there is a chance nobody would be home, for an extra $4.25 per package, you can add 'Delivery Confirmation Signature Required' to your order. Just simply add this price to your subtotal during checkout and it will be included (if available for specific item). This service is included free when you make a $250 or higher purchase (standard Signature). Any order that includes an incorrect ship-to address, or any order that after the 3rd delivery attempt is made by the shipper, your package will automatically be returned to our warehouse facility and you will be responsible for the item's re-shipping costs.

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