At clickNsav your satisfaction is very important to us! We offer refunds within 14 days of purchase (minus original shipping & handling charges) on unopened games, cd's & dvd's & most other items. A 15% restocking fee will apply to orders that had free shipping. Item(s) must be returned in the condition that it was in when originally shipped, including all tags, labels, paperwork, box, etc.
Sorry be we are unable to authorize any returns or refunds of any kind on items that have been opened, altered or the retail package has been marked on or the UPC code removed.
If you receive a defective item or damaged in delivery item (that was insured), save shipping box and contact us via email for Return Authorization within 24 hrs of receipt of package.
Defective Merchandise: All manufacturer's warranties apply. We may instruct you to contact the manufacturer for repair or replacement.
Refund will be given as:Exchange or Money Back.
More Return Policy Details: Returns & Defective merchandise must be returned within 14 days from the ship date. Customer is responsible for normal reasonable (not expedited) shipping charges to return product to us which we will reimburse if item is defective.
If a refund is issued it will be issued using the same payment method used to originally pay for the item(s).
If returning a product Buyer will absorb original and return shipping charges unless product is proven defective or was not the product advertised. If the product was damaged in shipping please specify so that we may file a claim with the shipper. ALL RETURNS REQUIRE an RMA # (Returned Materials Authorization)! To get the RMA #, please email us and include the order number and an explanation as to why you're returning the product. Exchanges will be made if product is available, otherwise credit will be issued. Product must be in original package with all paperwork included. In the event of another product needing to being shipped, we offer two options we will ship the replacement upon receiving the returned item or we request payment for the replacement product and then will credit you for said payment upon receipt of the original returned item. We retain all rights to whether we will issue a refund after we inspect the returned item. Failure to adhere to any of our policies will result in forfeiture of a refund or replacement.
We are not liable for items lost or damaged in shipment. Please purchase the Postal Insurance provided to ensure that you are covered in the unfortunate event that your eBay item(s) are lost or damaged.
OUR "NEW UPDATED FEATURE" - ORDER STATUS UPDATES
We have been providing our customers with order updates for over a year now, but now we have improved them to message and/or email you when payment is received (#1), when your order is processed & ready to ship out (#2) and when your package actually leaves one of our distribution centers (#3).
You will receive at least 3-4 messages from us to update you on the status of your order via your MY MESSAGES INBOX, to your Ebay REGISTERED EMAIL ADDRESS and your MY EBAY "WON" screen using the "view order details" drop down box.
Make sure you check your email address on file with Ebay & Paypal for these updates.
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