TERMS AND CONDITIONS
Payments Accepted:
We accept Visa, Mastercard, Discover and American Express. Paypal is excepted on most items under $1000. We
will only ship to a confirmed address.
We will only ship to the billing address on credit cards after we have confirmed it is authentic.
Fees:
Shipments and pick up’s (in Ohio) require Cuyahoga County sales tax.
Shipping Information:
We will process your order within 24 hours.
We will ship anywhere in the United States including Alaska and Hawaii. Please contact us for additional shipping
fees.
We will not ship to P.O., A.P.O. or F.P.O. Boxes.
All items are shipped fully insured at no additional charge to you.
Small items ship UPS or Fed Ex. Large items usually ship freight carrier to insure safe arrival. Please note that extra
shipping fees may apply in some remote areas. Please contact us to verify shipping prices. Shipping is curbside,
however in most cases if someone is willing and capable to help the driver, the driver "usually" is willing to help
put the item where needed. (Additional services are available, please contact us for details).
Pick-Up:
Items can be picked up 3-5 days after auction ends due to shipping from our warehouse (shipping fees "may" still
apply for some items, some items can be picked up with no fee. Please contact us for more information).
Delivery:
We will contact you with tracking information and expected arrival date. Items usually arrive within 5-7 business
days after processing of order.
Returns:
If an item arrives with noticeable external damage, please refuse the shipment and contact us immediately. Internal
inspection MUST be done while the driver is present. THERE IS NO EXCEPTION TO THIS INTERNAL INSPECTION
PROCEDURE. We do come across defective items from time to time. All defective items will be handled through the
manufacturer. We will work with our clients and manufacturers to insure the item will be working. Non-defective
returns are excepted, however there is a 25% restocking fee. Everything must be returned in the original packaging
or a return can not be processed.
Contact us:
We are here from 6 AM to 11 PM everyday of the year. Please feel free to contact us and let our experts assist in any
way possible. We are custom installers in Cleveland, Ohio. Not only do we know about the items we sell we also
know how to install them 1-866-651-0049.
(02-09)