Keller Williams Administering Interpreting Apply DISC

Have a question? Make sure to read the terms & conditions for common answers to everyday questions. We answer email 7 days a week. Please email us through 'ask the seller a question link' at the top of the page.

Forms Of Payment
We accept PayPal and cash on local pickup. We can only accept cash as a form of payment for local pickup. Payment MUST be made within 24 hours of the close of auction. If payment is not received within this time period, and contact has not been made by the buyer, the order will be revoked and a Non-Paying Bidder alert will be filed. Appropriate feedback will be left and eBay will be contacted.

Paying For Multiple Items/Combined Shipping
If you are bidding on multiple items and would like to combine shipping, auctions must end in the same week. Payment will need to be made within 24 hours of the close of your last auction won. Shipping cost will be based on the total weight, size of items plus a small handling fee for each item. There will be times when we will choose a different carrier than the one you have chosen at checkout. If this is an issue, please send us an email or make note of it with your payment.

Handling Time
Merchandise will usually ship out in 1-2 business days after payment has cleared. International orders may take an additional business day. We ship items out Monday - Friday (with the exception of Holidays).

International Shipping
Buyers outside of the U.S.A. are responsible for fees incurred through customs. Please take these fees into consideration before bidding. We are not responsible for paying for customs fees.

Fees
Please use the shipping calculator to determine shipping fees before bidding. Our shipping fees are determined by the shipped weight, size of the item, shipping destination and a small handling fee. There will be times when we will choose a different carrier than the one you have chosen at checkout. If this is an issue, please send us an email or make note of it with your payment. Delivery confirmation is free and included (unless shipping via International 1st Class). Insurance is not included in the shipping fee unless otherwise noted. All Texas residents will be charged state and local sales tax during the checkout process.

Local Pickup
Local pick up is always welcomed. We can only accept cash as a form of payment for local pickup. Local pickups will be charged state and local sales tax. You MUST pick up your item within 7 days of the close of auction. Items can be picked up Monday - Saturday (by appointment only). Please contact us after the auction so you can arrange a day and time for pickup.

Leaving Feedback
Feedback is left promptly when we are sure you are satisfied with your item. Your satisfaction is important to us. When using the detailed seller ratings (DSR), please be aware that eBay considers a 4.8 average to be good for sellers, anything less is considered as being unsatisfactory. If you leave a 4 star, you are expressing mild dissatisfaction, even though it is labeled "satisfactory". Please contact us first before leaving unsatisfactory feedback.

Return Policy
Your satisfaction is important to us. We strive to accurately list every item so you can buy with confidence! We are not experts and do make mistakes. We only accept returns if the item was not as described in the auction. All items are sold As-Is. If the item was not as described in the auction, please contact us within 48 hours of receiving your item. Only authorized returns will be accepted. Item MUST be postmarked no more than 48 hours after return authorization is given. After the item has been received a refund will be issued (minus shipping) or store credit will be given.