Thanks for purchasing from us. Customer satisfaction is our first priority. We are a Husband/Wife team with some help from our teenage son and infant son. Buyers must contact us to obtain a return authorization. Returns will only be accepted if item has all tags and packaging and has not been exposed to pets or smoke. If an item is defective we reserve the right to decide to replace or refund. Return shipping is at your expense unless item is defective or wrong item was shipped. If we authorize return shipping at our expense we will only cover shipping costs equal or lesser to what we paid to ship it to you in the first place. Please ask any questions prior to purchasing to reduce possibility of returns there are no dumb questions:). You can contact us via ebay's message service and we will return your message as soon as possible. If you need to reach us immediately you can call Dawn's cell at 954-707-0437 if I miss your call leave a message we can't return calls from International sellers. Thanks so much! Dawn Kevin Justin & Brenden